Hyperwallet account not being created, like never

Reference ID

fd7d1471-40d3-e41d-636c-e5bd659df6e4

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Creator Portal

Summary

I signed up for fortnit island creator program. I got accepted after 10 minutes but soon later my hyperwallet account got deleted for some reason and I got an email stating I have to fill the tax profile again. I did it and now it just says this: “Your tax profile is verified. Our system is preparing your hyperwallet account now. Please check back in one hour.” Been like this for over a week now I think. I contacted support but no help from there since I didn’t even get a reply. And I can’t publish maps with this error. What is it? How long do I have to wait? It’s not one hour like the message says. Please help

Steps to Reproduce

sign up for island creator portal

Expected Result

Signing up

Observed Result

Not being able to sign up

Platform(s)

windows

@fnviktor i have the same problem and support are useless, did you find a fix in the end?

@FATBUT6969 nope, i might as well just give up. epic support doesn’t give one singular tiny pea size ■■■■ and doesn’t even respond with one measly message to my 2.5 week old support ticket. gg i guess im never getting a hyperwallet account

This is exactly what’s happening to me… still no fix?

nope, nothing at all. Contacted epic games support, they dont give a flying ■■■■, haven’t answered me for like 4-5 weeks. So I closed the ticket and open a new one but now with live chat, but as soon as someone replied with a ‘hi’ in the live chat they closed the ticket and now I’m not able to use live chat so I opened a new ticket with email and waiting again. It’s like they don’t want to solve this problem… sucks…