I received a notificacion on UEFN
the message says:
(This project has been locked
Please contact
by an administrator.
Epic Player Support and reference
project 91a181a9-795f-4184-
b73d-34c285b9109e.)
hello i too received this error just 30 mins ago, any luck on your end? im not sure whats happening…is my map fine? who do we contact…
no I havent had any luck solving this issue, but if you ever do solve it please let me know
yes and the worst thing we do not know who to contact…no one helps
Hello I have this error too, have you solved the problem?
no, no one can help…ive tried sooo many ways to try contact someone but to no luck…i tried submitting a ticket to unreal engine, i tried epic player support and there is no one who knows anything…epic needs better support for UE. we dont know who to contact
Did you manage to get your project unlocked? Im collecting data on wether unlocking is actually possible.
@Sashamihira Hello! This is something that our Player Support team can investigate for you to give more information: Epic Games Technical Support & Customer Service | Epic Games
Hello. I got this today on one of my maps that has been up for 6+ months. Today it’s gone from Fortnite and that’s the message I’m getting.
Upon contacting epic support, they told me to wait for an email back as they were going to escalate the case into a different department. I haven’t received any emails or updates. You said they gave you a link? What link did they give you?
And has anyone actually been successful in restoring their map after facing this or?
Hello. I have contacted support and did not receive an email like I was promised. They told me I would get emailed with an update from a different department, and yet nothing.
What should I do?
My map has been up 2+ months and this has now happened to me. My map was rated and approved 1 week ago when I updated it. I have had multiple issues with publishing, support in the beginning was helpful they just overturned them when it was an error. And the map was fine. Did a lighting change and adjusted my animations for cleaner playback and 2hr later my project is locked and gone and was suppose to be Featured in a big streamers live tonight. Now loosing out on revenu and look like a fool because the same map was active and rising yesterday. I feel like there are some moderation who may be prejudice and it just depends on who you get. Which is horrible for someone trying to make a living at this. We need consistency in this process. I would have left the lighting alone had i known this was possible when the map has been live and edited at least 10x in 2 months. And it was even approved for the IARC so i dont get it at all.
Hey there, I feel the same way completely. Did you figure this out?
I have the exact same problems as you have. I have paid big streamers to play in a couple of days to promote my map, and suddenly my map is offline and locked for good. I have even gone as far as creating Reddit posts, live chats with Epic, emails with Epic, and no one can help me. Did you get any help at all?
0 help since october 2023 i dont know what support is doing. but it sure is not responding to any of my multiple messages.
yeah it is a complete pain in the backside. i gave up on the project that got locked and now have to start from scratch.
Anyone knows what is going to happen after your project being locked cause it happened to me, support didn’t help as usual and i don’t know is it going to be in my projects or is it going to disappear and what about the monetization is it 0 then ?
The status of UCB-1265 incident has been moved from ‘Awaiting Validation’ to ‘Needs Triage’.