How to fix moderation issues?

We are working on UEFN and the private version started showing this message
There are items in this private version that have previously failed moderation

We don’t know how to fix this issue and how to identify what asset is causing the moderation issue.

I also created a ticket two days ago on CREATOR
SUPPORT FORM but I don’t know where to find the ticket and check the current status of the issue

Epic Games Player Support would be the best people to reach out to for help with this problem.

1 Like

Thanks KordyJS I’ve just created a ticket using the contact us form in the player support page, thanks

@MiguelMerayoMPG Hello! This is something that our Player Support team can investigate for you to give more information: Epic Games Technical Support & Customer Service | Epic Games

Hello Stevie, Thanks for the info.
We created a ticket on the player support team but they don’t seem to identify why we are having these moderation issues.
They are redirecting us to these forums.
Do you know if there’s any tool in epic to actually get details about what asset is causing the moderation issue? I assume that the tool or person that flagged this project as having moderation issues should have more details about it.

Same problem here… One of the principles of user experience (developers in this case are the users) is “Help users recognize, diagnose, and recover from errors”… none of these are applied to UEFN except for Memory Calculation test :frowning:

We found that some of the issues we were having were not actually moderation issues, but invalid assets on the project.
For example having a skeletal mesh that was using properties not available on uefn editor.
To find those we simply created a new project and added assets one by one to detech in what moment the issue was introduced.