How can this be?

I own a Xbox 1 and have been playing Fortnite “save the Earth.” For almost a year. Last Friday I accidently sent my primary hero on a expedition leveling my main hero slot in my hero squad empty. When I tried to replace it with another the select menu would not pop up on my primary hero. So I went in to a game thinking I could select from there. But the menu remained locked. When I started gaming the hero I was given “Enforcer Grizzly”. I thought that was odd seeing how he was not next in level. I have been reporting this issue for over a week now. As of Wednesday I got demoted to a common ninja that I don’t even have in my whole inventory I have proof. Which sucks seeing I have a base power of 66 as of Friday morning of 8/8/09 an this ninja has a strength of 20,000. shield is 11,000. Not only that I do not have access to the all of the hero’s specials. PLEASE HELP!!! I have put over $200.00 bucks into this game. you guys should step up!

Hi there,

This website is intended for UE4 developers to get technical assistance with game development, please direct all Fortnite issues/questions to one of the following.

If you are experiencing issues with Fortnite such as crashes or account issues please visit Fortnite Help. There you will find various troubleshooting articles that will help you fix your issue. If you are still unable to resolve your issue please use the Contact Us form to get in touch with the Epic support staff who can assist you further. Be sure to include as much information as you can regarding your issue so support staff can get you back up and running as quickly as possible.

For any general questions, help with Fortnite gameplay, or discussions related to the game, please visit the Fortnite Forums.

Thank you