HD texture issue in 3d edtior

[Max_v5]

Summary

Turn on HD textures in the 3D editor, click save, close the 3D editor, and reopen it. However, the setting is not saved—it turns off automatically, resulting in lower-resolution textures being downscaled from 4096x4096 to 1024x1024.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings/a4796d3f-fae0-43ca-8509-49810f756aef/edit

Steps to Reproduce

Turn on HD textures in the 3D editor, click save, close the 3D editor, and reopen it. However, the setting is not saved—it turns off automatically, resulting in lower-resolution textures being downscaled from 4096x4096 to 1024x1024.

Expected Result

HD textures should be turned on and saved, and it should display the actual texture resolution.

Observed Result

HD textures turn off automatically even after saving in the 3D editor, resulting in the texture being downscaled from 4096x4096 to 1024x1024.

Platform

all platform

Operating System

all Operating System

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Additional Notes

This is only happening to FAB uploads, while those migrated from Sketchfab do not have this issue.

[cambon.frederic (Frédéric Cambon)]

Hi there,

The HD setting determines how you are going to view models in the viewer (using HD or lower res textures) it is a per user choice depending on user preference, however we do not save this information yet, it will be part of the next release which should be next week.

The 1k texture is an issue we’re working on fixing at the moment, however it only happens when previewing a model from your draft listing before publishing it. Once your listing is live, the preview will not be using 1k textures by default.

Thanks,

[Max_v5]

@cambon.frederic

The 1k texture is an issue we’re working on fixing at the moment, however it only happens when previewing a model from your draft listing before publishing it. Once your listing is live, the preview will not be using 1k textures by default.

yes noticed that thank you