GPU crashing after some seconds from the launch of a project or when launching directX12 games

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Stability

Summary

After launching a project on Unreal Engine a crash happens (after some seconds from the start) :
gpu crash or d3d device removed

GPU Crash dump Triggered

UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_Core
UnrealEditor_Core
kernel32
ntdll

I tried almost everything:

  1. update windows and gpu drivers
  2. change registry values
  3. change from dx12 to dx11
  4. rise ram memory
  5. use overclock
  6. reinstall direct X
    7)reinstall Unreal and Epic Games Launcher
  7. change some settings into the Nvdia control panel
  8. reset the pc 3 times

I notice this problem started once I changed the motherboard of my laptop.
I sent the laptop to an Acer technician.
He said that the gpu is wotking fine.
At this point I think it is a problem of Unreal.
I have the same problem with games. (like the recent ghost of tsushima)
On games like team fortress 2 or rocket league no problems.
Is directx 12 the problem or something related to that?

Steps to Reproduce

Start Unreal (5.4.2. in this case)
Create a Project
Launch the project.
Wait for the loading.
The project opens but after some seconds a crash occurs.
Gpu crashed or d3d device removed
Crash report

Expected Result

Gpu crash after some seconds from the launch of a project.

Observed Result

Gpu crash after some seconds from the launch of a project.

Platform(s)

PC

hi @EmaCatti ,
There is a post on this
Any version crash!!! - Development / Programming & Scripting - Epic Developer Community Forums (unrealengine.com)

The GPU is having a timeout and fix is documented in

GPU Lightmass Global Illumination in Unreal Engine timeout crash