"GPU crashed or device removed" when trying to import model from 3ds max via datasmith

Development Pipeline & Plugins Plugins
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Hello dear developers,

while importing a model from 3ds max (2022) with datasmith I get the following error when I reach around 80%:

“GPU crashed or device removed”

My specs:

Ram: 32 GB,
GPU: AMD RX6600XT
OS: Windows 11
UE version: 5.01

So far I tried the things that have been mentioned already. Those include:

  • Setting the delay time for the GPU to 60 (TdrDelay & TdrDdiDelay)
  • Updating the gpu drivers to the latest version
  • Downgrading from dx12 to dx11
  • Allocating space to virtual memory
  • Tweaking the settings in datasmith

After downgrading my project to dx11 I get a different message:

" Out of video memory trying to allocate a texture"

Could not resolve this issue either. So I really do not know how to make datasmith work or what exactly breaks the import because the log is not really informative at all.

3

hi. the answers may be in this article
Dealing with GPU crashes Unreal Engine Forums

4

Resolved:

So the project in 3ds Max was using the Corona renderer. If you don’t have the correct renderer installed you might get export/import issues.

In my case after installing the missing Renderer (Corona) in 3ds Max, Datasmith successfully exported and imported everything into my scene.

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