GPU Crashed or D3D Device Removed

[Sahradarin]

Dear Unreal Engine Support Team,

I hope this message finds you well. I am writing to seek your assistance with an issue that I have been struggling with for several months. Despite numerous attempts to resolve the problem, including following tutorials, seeking advice from other users, and trying various troubleshooting methods, I am still facing the recurring error:

“GPU Crashed or D3D Device Removed.”

This issue has become a major roadblock for me, as I am currently working on my university thesis project, which heavily relies on Unreal Engine. The deadline for my project is approaching, and I urgently need a resolution to this problem to continue my work.

Here’s a summary of the steps I’ve already taken:

• Updated my GPU drivers.
• Tried both Game Ready and Studio drivers.
• Modified Engine.ini and DefaultEngine.ini files.
• Switched from DX12 to DX11.
• Enabled “Use Less GPU Memory” in Editor Preferences.
• Monitored system performance and ensured hardware compatibility.

Despite all these efforts, the error persists, and I am at a loss for what to do next. I would be incredibly grateful if your team could provide me with detailed guidance or any additional steps to resolve this issue.

Unreal Engine is an essential tool for my academic and creative work, and I genuinely admire its capabilities. However, this ongoing issue is making it nearly impossible for me to proceed.

Thank you so much for your time and assistance. I am looking forward to hearing from you soon.

Best regards,
Sahar

[FrostyJas]

Greetings @Sahradarin

Welcome to the Unreal Engine Forum! I’ve had this problem personally. I actually got the error when I’d be in UE or even playing video games on my PC fairly often. My turned out to be my RAM and Motherboard weren’t technically compatible. I had a friend who had the issue and there’s was one of the RAM sticks had gone bad or either wasn’t slotted properly. Most of the time this issue is something hardware-related. It’s most commonly either the GPU or something with the RAM specifically. I know you mentioned you had went through some hardware compatibility and monitored your system performance. Have you had any changes in your hardware or noticed any performance difference around the time this first started happening? (Also, anything you may have changed just prior to it beginning is helpful as well)

[ClockworkOcean]

The main question is: What is your GPU spec?

[Sahradarin]

[ClockworkOcean]

Ok, that’s everything except the GPU ;), but it gives me a rough picture. I think maybe you have a RTX4050 6GB GPU.

You will run out of VRAM pretty quick with that. Ideally UE needs 8-12 GB VRAM for dev work.

But you can probably get things going again, by working in a reduced scalbility

Try High or Medium.

If you’re still having problems, then it’s probably due to textures. You can change the LODBias of all textures in a level at once with the console command

r.MipMapLODBias 1

or 2, for instance.