Dear Unreal Engine Support Team,
I hope this message finds you well. I am writing to seek your assistance with an issue that I have been struggling with for several months. Despite numerous attempts to resolve the problem, including following tutorials, seeking advice from other users, and trying various troubleshooting methods, I am still facing the recurring error:
“GPU Crashed or D3D Device Removed.”
This issue has become a major roadblock for me, as I am currently working on my university thesis project, which heavily relies on Unreal Engine. The deadline for my project is approaching, and I urgently need a resolution to this problem to continue my work.
Here’s a summary of the steps I’ve already taken:
- Updated my GPU drivers.
- Tried both Game Ready and Studio drivers.
- Modified
Engine.iniandDefaultEngine.inifiles. - Switched from DX12 to DX11.
- Enabled “Use Less GPU Memory” in Editor Preferences.
- Monitored system performance and ensured hardware compatibility.
Despite all these efforts, the error persists, and I am at a loss for what to do next. I would be incredibly grateful if your team could provide me with detailed guidance or any additional steps to resolve this issue.
Unreal Engine is an essential tool for my academic and creative work, and I genuinely admire its capabilities. However, this ongoing issue is making it nearly impossible for me to proceed.
Thank you so much for your time and assistance. I am looking forward to hearing from you soon.
Best regards,
Sahar