Getting kicked when loading into a game

Summary

The last few weeks I have been getting many reports of players getting kicked when they join. I am not sure why as it also shows no error after they get back in the lobby.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

Not sure

Expected Result

You load into the map

Observed Result

You get sent back to lobby

Platform(s)

PC

Island Code

7950-6306-4857

Video

Additional Notes

Logs
FortniteGame.log (10.8 MB)

Still happening as of aug 30

Another player https://youtu.be/05UZp0iOpIo

Another Player reported this Untitled - Copy - Clipped with Medal.tv

Hi.

I apologise for the delay in replying. I’ve taken a look at the issue and was wondering whether you still get reports of this happening? I see that the CCU for your island is pretty healthy, and unfortunately there isn’t a lot to go on in the information supplied. If you are still getting reports from your players, it would be very useful if you could get us an up to date FortniteGame.log from a player who experienced this issue. The log you supplied is old enough now that our internal server logs which could narrow down what is happening has been removed. A fresh log should help us look into the issue more closely. I will also ask our internal QA to try and reproduce the issue!

Sorry again that it’s taken a while to respond!

FORT-952348 has been added to our ‘To Do’ list. Someone’s been assigned this task.