Friend cannot join my team due to age verification

Summary

My friend cannot join my team when I send him the invite link, due to the age verification failing while he is in fact old enough to join my team. It fails when he tries to upload his own photo.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

Get sent the invite link and follow the verification steps from there

Expected Result

I expected my friend’s account to be added to my team.

Observed Result

An error pops up saying that the system couldn’t verify that he meets the age requirements

Platform(s)

PC

Additional Notes

I first contacted Epic support with as topic the creator program, and I was shown the link to these forums to find help for my issue.

Had some issues with the other verification methods as well, try using a Card maybe?

My friend also tried submitting his ID card after, and no success sadly. Very strange because this literally contains his date of birth