Fatal Error - RenderThread 0 - Packaged Game with UE 5.4

Development Rendering
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1

Hello,

Some of my players are encountering an issue with my game created using Unreal Engine 5.4. They are getting a Fatal Error related to the rendering thread. The error occurs randomly after playing for a while or immediately when entering certain maps.
Here is a set of information regarding one of these crashes that the players have reported to me:

CrashContext :

</CallStack>
<IsCrashed>true</IsCrashed>
<Registers></Registers>
<ThreadID>4872</ThreadID>
<ThreadName>RenderThread 0</ThreadName>
</Thread>
<Thread><CallStack>ntdll                        0x00007ffb6a310000 + 9db74           
KERNELBASE                   0x00007ffb67aa0000 + 55a8e           
PokemonMMO3D-Win64-Shipping  0x00007ff7e60d0000 + 10e21ac         
PokemonMMO3D-Win64-Shipping  0x00007ff7e60d0000 + 2a76d67         
PokemonMMO3D-Win64-Shipping  0x00007ff7e60d0000 + 10e0b77         
PokemonMMO3D-Win64-Shipping  0x00007ff7e60d0000 + 10d9f51         
KERNEL32                     0x00007ffb684c0000 + 17374           
</CallStack>

Engine Data:

<EngineData>
<MatchingDPStatus>WindowsNo errors</MatchingDPStatus>
<RHI.IntegratedGPU>false</RHI.IntegratedGPU>
<RHI.DriverDenylisted>false</RHI.DriverDenylisted>
<RHI.D3DDebug>false</RHI.D3DDebug>
<RHI.Breadcrumbs>false</RHI.Breadcrumbs>
<RHI.DRED>false</RHI.DRED>
<RHI.DREDMarkersOnly>true</RHI.DREDMarkersOnly>
<RHI.DREDContext>false</RHI.DREDContext>
<RHI.Aftermath>false</RHI.Aftermath>
<RHI.RHIName>D3D12</RHI.RHIName>
<RHI.AdapterName>NVIDIA GeForce GTX 1650</RHI.AdapterName>
<RHI.UserDriverVersion>566.36</RHI.UserDriverVersion>
<RHI.InternalDriverVersion>32.0.15.6636</RHI.InternalDriverVersion>
<RHI.DriverDate>12-3-2024</RHI.DriverDate>
<RHI.FeatureLevel>SM5</RHI.FeatureLevel>
<RHI.GPUVendor>NVIDIA</RHI.GPUVendor>
<RHI.DeviceId>1F82</RHI.DeviceId>
<DeviceProfile.Name>Windows</DeviceProfile.Name>
<Platform.AppHasFocus>true</Platform.AppHasFocus>
<NumClients>0</NumClients>
<ReplicationModel>Generic</ReplicationModel>
</EngineData>

Dmp file :
Thread tab : 0x30c8 0x19 RenderThread 0
Stack tab : [0x0] ntdll!NtWaitForSingleObject+0x14 0x9e32d8ce8 0x7ffe43c830ce

Could someone help me solve this problem? I’ve been stuck on it for several weeks.
Thanks in advance. :slight_smile: