Summary
Using Technoprops direct video files as MOV or converted to mp4 videos, the Live Link Hub fails to import stereo pairs giving the following error:
LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Failed to connect to the server (Error code: 7)
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Assets
Steps to Reproduce
Point the Stereo Video Ingest path to a pair of matched mov’s and it will fail to show them in the Take Browser with thumbnails, as it cannot decode them. If using converted mp4 files, the thumbnails show but it will break at 75% on any ingested clip.
Expected Result
More verbose output as to the error cause or ideally, it should just decode them as they are in standard output encoding types, nothing special.
Observed Result
Error ouput:
LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Failed to connect to the server (Error code: 7)
Platform(s)
Windows 11