Fails to Ingest MP4 or MOV files

General Issues and Bug Reporting
1

Summary

Using Technoprops direct video files as MOV or converted to mp4 videos, the Live Link Hub fails to import stereo pairs giving the following error:

LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Failed to connect to the server (Error code: 7)

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

Point the Stereo Video Ingest path to a pair of matched mov’s and it will fail to show them in the Take Browser with thumbnails, as it cannot decode them. If using converted mp4 files, the thumbnails show but it will break at 75% on any ingested clip.

Expected Result

More verbose output as to the error cause or ideally, it should just decode them as they are in standard output encoding types, nothing special.

Observed Result

Error ouput:

LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Failed to connect to the server (Error code: 7)

Platform(s)

Windows 11

2

Hey @jeC3d,

This sounds like either UE isn’t running, or that the Ingest Server is not running.

For the latter you can manually start it, Tools > Start Ingest Server.

3

Hi James, I have it working now.

I had kicked off the Ingest Server AFTER trying to process the clips, where it still failed (it had said it was already running).
However, rebooting, opening the scene, making sure the ingest server was running PRIOR to opening the Live Link Hub did allow the Takes to process through.

I may well have managed to confuse it in the first instance and it never picked it up. I had gone and checked it was running before posting this message, where it said it was already running but I must have managed to confuse it somehow… or its a bug in the procedure if something is done out of order. Unsure.

1 Like