I import all textures to my model.
It saves them ok. It shows in listing all is ok.
I save the thumb nail.
I preview listing but it says…
…Failed to import a texture.
I go back to edit and find that two of the texture maps are missing!!
I import the missing textures and save.
Repeat as above and preview, but again it says…Failed to import a texture.
The models textures show fine on my own computer.
I have uploaded the model and textures to Sketchfab with no problems. Both model and textures are fine and display as they should.
I have tried to upload screenshots, of it showing in listing as ok and of the model preview showing the red failed to import texture (above, upload an image) twice, but strangely/annoyingly it says -
Fails to load.png*
Edit - Now it shows the images.
So I tried again, this time with a totally different texture set.
This time I adjusted the light set up in edit. I hadn’t before as the default was ok.
When I went back to the edit page, as the model appeared, I received the red texture warning. I didn’t even have to go to preview to receive it.
One thing that seems to be the same each try, is that it is the Bump and Roughness maps that do not load.
I don’t have the url as I have been unable to set all the textures, as I explained above. So I deleted the listing.
I have tried three times to upload the textures, as explained above. I have deleted each attempt.
I just attempted to upload the model and textures so you could at least see for yourself the problem I’m having ( I assume you can access my listing account).
But things have got a lot worse!
I cannot upload any textures at all now. I cannot drag and drop or upload a texture.
When I attempt to drag and drop a texture, dropping the texture map onto the - Pick a texture - dialog box, nothing appears.
I have left this most recent attempt in my listings, in draft, called cloud bag test. But of course it has no textures.
For what it’s worth I took a screenshot of it not accepting the texture. The picture shows an empty dialog box after dropping the map onto it.
I have also taken a screenshot of the model, all working as it should, on Sketchfab (unpublished).
Nope, actually I can’t. That’s why I was asking for the listing url.
I don’t reproduce the issue when I try what you did on my own models. So, there must be something specific in your case, that i need to investigate.
…Looks like I’ll have to wait until I’ve created another model and hope I don’t get any problems with that one.
The preview listing above I created fresh just now, to see if it would somehow work today . I have managed to upload all the textures, using opera not safari, but the rest is back to the original problem.
Well, sort of, today I’m only having trouble with the roughness map.
I’m still puzzled why it works on sketchfab but not here…oh well. Hoping for better luck with the next model.
Let me know when you’re done with this and I’ll delete the listing.
Ok, this link is helpful, thanks.
in the meantime we are trying to reproduce the issue in opera.
So the second issue (drag and drop of textures not working) was on safari, right?
We have a lead from where the original issue is coming, we’ll keep you updated when we know more.
Sorry for the inconvenience.
Ok we’ve found the issue. It will be fixed in the next release. Alternatively you can remove the alpha channel from your greyscales textures and re-upload & assign them to the model in Fab, it should fix the problem
Again sorry for the inconvenience and thank you for helping us solve this
. I have managed to upload all the textures, using opera not safari, but the rest is back to the original problem.
