Come to think of it, can’t they just use this forum for the Q&A stuff? I know that it wouldn’t be immediately visible, but it’ll be an lot faster to implement
1 Like
Numerous purchases I’ve made were because of the reviews and QA sections quickly answering questions. We didn’t even gain anything useful like a change log either.
5 Likes
I hope they at least propose an alternative or something. This is an incredibly awful decision for me as a customer. People have been posting Questions, or pointed out things / issues in the assets that may or may not influence my decision to buy something from the marketplace.
Especially the Question section was super useful, when UE5 just recently got around, some people asked if an asset pack was already compatible with XYZ of UE5 and when the creator said Yes, some asset packs were an instant buy.
Now with the lack of any text I am extra-hesitant. Nice work, Epic.
3 Likes
I completely agree, this decision feels like a major step back for customers who rely on transparency and community feedback. The open-text reviews and questions section were vital in helping buyers make informed decisions, especially with assets that have technical aspects or compatibility concerns. It’s frustrating to think that now we’ll have less visibility on issues or updates, and we’ll be forced to rely solely on the marketplace descriptions, which aren’t always detailed enough.
Like you mentioned, the questions section was incredibly helpful for staying informed about things like compatibility with new engine versions, and it’s disappointing to see that resource being removed. I really hope Epic reconsiders this or at least introduces an alternative solution that maintains that level of interaction and transparency. Without it, I’m definitely going to be more hesitant when it comes to buying assets.
4 Likes
Seems like a good idea. But like what happened here, Epic like to nuke good ideas. 
Meanwhile most creators / publishers turned their backs on the Forums years ago (lots of experienced devs too sadly). That seems like a lost opportunity or self-defeating. 
Overall, Epic have been making some strange choices in recent years. Point gun at foot territory just to see what happens. 
Part of the problem is Epic staff don’t seem to have to use their own tools everyday (from the Forums to Fab), and so don’t see the problems. Example: The Discourse SCROLLBAR on here is mostly UX HELL (versus separate pages with quick back / forward links).
But guess what… Epic have decided to bring the same scrollbar over to Fab. Gotta ask, does anyone actually enjoy infinite-scrolling their own Asset Library on Fab?! There are 100’s of other Fab threads this week questioning reality. But Epic seem tone deaf to them all, to all feedback really. Instead its all just rush rush rush to market whatever the cost. What can you say? It all seems a bit strange. 
2 Likes
The questions section is not needed, sometimes they write all sorts of nonsense there, and the developer cannot remove it and the support does not work. write in the reviews and it will be clear who is which seller and there are no problems. if you have a question, write to the mail, if there is no answer, then there is no support
1 Like
What a wise decision. If anyone has a question about an asset - you have no option. If anyone wanna leave am opinion of the creation - you’re not ready again. Why? Do you want lesser customers here?
2 Likes
Speaking of questionable ideas, one thing that I’ve noticed is that they’re trying to push people onto Discord instead of just trying to keep traffic on here. But to be fair, there’s still an handful of devs running their own tutorials on here.
As for the rest, I really don’t know. Like, I don’t care much for Fortnite; but it’s kind of impossible not to notice the constant stream of complaints about how someone’s custom map got rejected without an reasonable explanation. Not to mention that it’s extremely difficult for me to navigate their entire network of sites without actually searching for it
And Fab certainly could have been previewed to an handful of us and I’m pretty sure that it’ll get the same complaints as it’s getting now.
Finally, someone with common sense 
. Totally agree, the Question section was used to bully and trash products with fake accounts.
YOU HAVE A QUESTION… WRITE A F-EMAIL !!!
1 Like
That’s a good way to get emailed the same question over and over.
Just because people abused a system, does not mean the system itself is bad.
Some moderation and a report button is a better solution.
The questions section has saved my ■■■ before by people just asking questions I hadn’t even thought to consider about the product.
4 Likes
I honestly don’t trust people over emails, nowadays. Even if you had your tech support one set up on an burner, stuff can still happen to it.
Text in the question section is essential because it helps developers avoid answering the same questions repeatedly, and it allows consumers to clearly see which questions have been asked but remain unanswered—avoiding issues where emails go unanswered with no alternative for follow-up. Overall, it’s the simplest and most effective way to allow developers to understand areas for improvement and identify well-liked features, including missing elements on the product page, like the lack of specific video demonstrations. This makes it easier for buyers to filter and choose products.
If you think that some people only ask questions to be critical, consumers can also discern which questions may be unfair. Additionally, remember that such cases are in the minority and shouldn’t be a reason to restrict the majority’s right to ask questions before or after purchasing a product. And if you believe reviews are more valuable and effective than questions, are you also aware that “some” people leave misleading ratings after purchasing, unfairly lowering the star rating? Yet this doesn’t mean that reviews with ratings and comments are unimportant, does it?
5 Likes
I know that as a frequent customer of the Unreal Marketplace I’ll be a LOT less likely to buy anything now. The reviews and Q&A were very important to me for making informed purchases.
Also, my Wishlist is gone?
I already feel my attention drifting away to other places.
6 Likes
Same. I have relied on text countless times. When there are particular quirks about an asset, this is the only mechanism for purchasers to let each other know.
Of course some sellers might rather that devs not share with each other if a product doesn’t work as advertised. But this isn’t bullying - if a product has flaws we have to be able to share it in order to make rational decisions about which products are worth allocating financial resources to. Not all products are created equal and we cannot walk on eggshells around every product because we are afraid of hurting someone’s feelings. If a product is not made properly, we need to know about it. And if buyers cannot talk about their purchases…that can’t happen.
6 Likes
if the creator is asked a lot, you can answer and put the most popular questions in the store. If the creator could delete “not questions” himself, but “why is it so expensive, I want it for 5 bucks” or “what the ■■■■”, I would not mind. But when they write not a question but ■■■■■■■■, I don’t like it.
So what, you take an hour to type a key?
Another solution would be to add a Q&A section written only by the seller and have that section published.
Ok. Let’s take down 2 birds with one shot…Q&A section (edited by Seller only) + using E-mails.
Q&A allows you to answer the most popular questions without typing them each time. If a new popular question arises, then you as a Seller update it and gets published in your product page.
Q&A also solves the issue with harassment since Buyers can only ask questions through E-mails.
That’s why text-reviews exist, to let others know of your products before hand… BUT and the big but is that they must purchase it. This is how all marketplaces work (Amazon, Apple, Android, etc)… you can’t leave a review without trying it. It’s common sense.
Now in regards to the Question sections. You can see what I think is the best solution in the comments above: Q&A controlled by the Seller while receiving popular questions by Email.
Yeah I have no issue with open text being behind reviews rather than questions. Unfortunately at the moment we have neither.
Agree there should be FAQ but this also currently does not exist 
FAB is about as feature incomplete as it could possibly be
1 Like
I think better alternative will be to have AI Scan any Post in Question or Written Review, it would be best way in my opinion to counter Harassment/Abuse or to differentiate between bullying and actual question. Nowdays AI is Pretty much competent for such task. + Option to Toggle Question/Answer Section by Seller (Just like youtube comments).
Now little Offtopic, I think the primary reason for removal of written reviews and Q/A is regarding Child Protection (I don’t know from what or why, maybe there are regulations?) rather then Harassment or Discord Abuse. Just like comments are Auto Off on Youtube Kid Video.
They are trying there best to remove all sort of un moderated user input content from there platform where kids are involved.
In my opinion Fab is solely launch to milk kids because they didn’t promoted fab as they should for other audience like Unity or maybe in general 3d Art Buyers or Game Developers.
For Example they could have used Free Megascans opportunity to get as much attention or Hype for other Engine Users. All they did was 20 seconds video on there Youtube Channel