I just received a 3-star review, not because of the product’s quality but due to the Unreal Engine version compatibility. I can already picture how this transition will discourage potential buyers, as they won’t be able to properly assess the pros and cons of products anymore.
This feels so real:
It's ironic to see someone complain about harassment and trolling on the UE Marketplace, while engaging in the same behavior here on the forums, targeting a random person just because they expressed concerns about the star-only review system on Fab. I guess we get what we deserve...
Hi everyone. Thank you all for your feedback on this issue. We’ll let you know if the plans as they are (i.e., no open text reviews; improved review system coming later) change.
Yeah, this is a disaster. The reason Steam is so popular vs Epic Game Store, its because it has user reviews, you go there as yoiu trust. Without text revews… meh. Just fix original issue of sellers abusing 5-stars
Just wanting to add another voice/vote to the pile - so many times I’ve looked a product with 3 stars and found the issues in the low reviews are not relevant to my purposes and bought the asset happily, other times it’s the opposite and I’ve avoided a headache and wasted money.
The question/answers section is equally invaluable for getting support for common issues without having to mail the creator directly and wait for a response. Just gutting that these features I depend on are now gone.
It has launched now, there are zero text reviews and especially the existing ones did not carry over which is unacceptable imo. - Especially towards the sellers that worked insanely hard on their products.
Epic doesn’t seem to take a hint… this is the second time now they’ve done this. I’ll refer you to my post the last time you (Epic) decided to disable questions/reviews and remind you of just how many people rose up against your decision to do so…
All of the feedback in that post remains relevant to what Fab should be…
I really hope that Epic adds a text review system. The only sane solution I can see right now is to “pirate” the addons that you consider “useful” and if they actually end up being useful and have quality then you can buy them.
Piracy is not good but it’s the only thing that can be a safeguard against fake ratings and review phishing.
@skfabby If epic cannot add a text review system then is it possible to have a refund option after we buy something ? I think a 1 week refund period option is enough to make people decide if the product meets their needs, otherwise it’s just blindly buying things without a way to check the quality.
like that is improving with not offering written reviews …- this just leads to more abuse as every review will be the same without real ones shining through
@skfabby 100’s of products who used the review system wrongly now have top places due to no moderation from Epic’s side. Do you think that is right? I mean I was expecting Epic team knew of these big issues and would do something about it.
Well, so far I’m kind of disappointed that they didn’t carry over my bookmarks and there isn’t an option to create any new ones. And my library on the website is completely empty, which is kind of concerning.
But other than that. As the others said, it feels kind of barren without enabling text reviews.
Why I am in this topic anyway? I wanted to buy a product. But it has 4.8 starts. Why not 5? With text reviews, I would quickly find out and usually buy, because its irrelevant. But now I do not know. For me the solution would be to “trial” the product using barely legal means, but I do not want to do that, I just want Epic to keep good review system they had
This makes things worse lol… There were a lot of us who DIDN’T abuse the discord verification bs and now we hav elower ratings than those who did. Products with literally hundreds of discord verification reviews now have hundreds of ratings, and no way for customers to know that their reviews were borderline useless, while good products with legitimate reviews have much, much fewer because the developer didn’t cheat the system.
The system was broken and needed fixing, but this change has made it significantly worse for customers across the board.
And that’s not even mentioning that epic told people that discord verify reviews were not allowed, but I personally reported a bunch and they were left up and the case was closed lol
Disabling hundreds of text reviews and questions overnight is incredibly disrespectful to creators.
While there were definitely some problems with this system (mostly due to the recent lack of moderation) the interactions between creators and their customers is precisely what made the Unreal Marketplace special.
Cordial and pleasant interactions in the reviews and questions is a big part of the motivation to create assets for people ; and, the Questions were the official place for technical customer support.
Not even providing a way to read these past reviews and questions is absurd. And being mixed with copyright-infringing content coming from Sketchfab adds insult to the injury.
