Yeah, this is exactly why I said that it would be best to have one or two megathreads per creator. But my concern was that it’ll clog up the “new threads” feed on here.
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Thanks a lot, @Hourences , for taking the time to respond to our concerns.
The thing with forum threads is that, unlike in the old section, there’s no identification (as far as I know) of who’s the actual seller and who actually purchased - and therefore is criticizing from a position of knowledge. Other than that I guess it’s a valid way of implementing questions and feedback…
This is great! I just don’t think, regarding questions and reviews, that Epic can escape having to moderate them and remove, for example, the loads of “Discord verification 5-star reviews”. I know it’s not a simple task, but Epic shouldn’t accept only the laurels of owning the market.
I don’t want to sound like I don’t acknowledge the work, but this also relates to the laurels I just mentioned… Epic just merged multiple marketplaces into one… I don’t think it’s too much to ask for the inclusion (or not removal?) of the already existing reviews and questions, specially given the relevance they have to the store…
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Can someone clarify if this comment forum thread will be accessible and can be commented on by non-buyers? I just want to ensure there’s a place I can ask the seller a question (or read a question and answer already asked by someone else) before I decide to buy something? Thanks for the info!
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Without a comments section, discourse of a product is locked behind a paywall (or private emails, and I for one do not want to give out my email (or create a temp one) just to ask a question. Not to mention that only answers that question for you, and the seller will ultimately get asked again).
A lot of problems and concerns of a product can be seen without purchasing it and voicing those concerns should be allowed, as to help those who may miss them.
It will be hard to trust sellers that don’t enable them. I personally cannot think of a good reason other than to silence. Like when you see YouTube videos with them turned off.
Comments could allow other users to help troubleshoot issues, share creations, and give recommendations to the seller. it’s just better for the community.
Also since it will be housed in the unreal forums it allows for an easy weighing of opinions since I could just go to someone’s profile and check their “rep” (Trust level, likes received, other comments, etc.) to see if they are a troll or not.
At the risk of sounding toxic myself, please look through their comments on this thread and weigh their opinion from there. That person is a toxic troll and does not represent the opinions of the majority here.
Moderation is the issue, not the comments section.
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Seconding this. Most of what he was complaining about was largely from him being harassed on the old marketplace
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Indeed. This is a troll. He is toxic towards other sellers and buyers. He tries to push FAB changes that will benefit shady sellers with bad support and low-quality assets. His complaints are nonexistent for the majority of the UE buyer-and-seller community. His comments get 0 likes.
This is truly worrying that this troll’s marginal opinions are being immediately approved by Epic staff, as if he is the voice of the whole UE community. Epic’s staff should not base FAB decisions upon a troll.
Dozens of counterarguments, from other users contrary to this troll, get tons of likes and written support. Epic should listen to them.
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Speaking of which, has anyone seen any other examples of “price-bullying” on the old marketplace? Because I know that people are more or less free to set whatever prices that they want. But I really don’t remember seeing an lot of people complaining about the most expensive listings that had ever existed. Aside from that one guy who was charging $1,500 for a set of props. Working my down through the price range in Orbital, nearly everything else is just normal activity and the Discord verification process
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Moreover, I would like to add that commenting on the price is not bullying.
I mean, on all the most famous online shops you see people discussing about the quality/price ratio, I’ve never seen those customers to be banned for ‘bullying’.
I’m a UM/Fab seller since more than 5 years and I never felt bullied by people asking questions about my products.
Also, I’ve never noticed on other sellers products such a big bullying problem that makes things so difficult to manage.
99.9999% of the questions that I’ve read were polite and legit, unless you consider “bullying” reporting a case of theft/copyright infringement or being critical on the product quality.
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100% agree. A look at his add-ons shows strange childish quality with ridiculously high prices. He seems to have an edgy personality that shouldn’t be taken into account at all.
That said, I don’t see a problem if sellers can opt out of Q&A and reviews so everyone has the freedom to choose. However, I wouldn’t buy from them, and I doubt people would trust such an account.
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Kinda thinking high but I do think that when an asset has some pointed issue and the seller fixes it, it should have some edit on the review from the original buyer, or at least a checkmark like “problem fixed” or something. Like when there is some thread asking a question here and a “solved” tag after it.
There were lots of times when we read reviews that is pointing something missing or broken that was already fixed. To the ppl buying it would be kinda misleading and honestly discouraging of buying it in the first place.
By far not one of the main issues that FAB has, but it would be a nice addition.
@Hourences Thanks for answering the community. We really need someone that at least answers our questions.
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Multi billion dollar company and can’t even put out a proper marketplace. This whole “roadmap” we plan to ad things in the future is nonesense. This should all be available day one. You have a break through game engine but a marketplace made by monkeys.
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I agree, that would be a nice addition to the review system
Thank you very much for taking our concerns in consideration.
Since the FAB release, the biggest issue was the silence around the most critical missing features.
However, since the roadmap livestream I’ve noticed the community concerns are now be properly heard.
I look forward for the release of the improvements, so FAB can finally reach and surpass the quality level of the former UE Marketplace.
Regarding the review system and Q&A section, there is no need to reinvent the wheel, the former UE Marketpalce systems were good as they were.
Also, thank you very much for acknowledging the minimum 5 reviews threshold issue. This is the first official response I’ve seem about this issue.
Keep up the good work,
I agree with you for the most part but just talking ■■■■ isn’t really helpful to anyone dude. Crude language will only make people not take your opinion seriously.
Hey and thanks. But, what about my comment was “crude language” to not be taken seriously? And if that offends someone so be it. I spent thousands of dollars on assets and as a consumer/supporter I have every right to state the obvious. No matter how blunt it may be.
Don’t get me wrong, if I had the anwser for the issues I would have shared them by now.
I get that you’re angry with them man, we all are. Honestly, it pretty much killed my sales and as is it’s pretty much unusable. Epic could at least let the old marketplace up and running while they fix fab.
There isn’t much we can do by ourselves besides pressing them with urgency to fix everything though. The more time passes the more we all suffer from it. We really should had everything on the roadmap day 1, but there is no point in crying over spilled milk.
As I’ve said before, my opinion about it is:
In the way I see it, they pretty much fired everyone from QA of the previous marketplace (we wouldn’t have so much low-quality stuff otherwise), are pushing to some sort of AI auto-review system (explaining why non-labeled AI, copyrighted/stolen stuff and plain garbage are passing through “QA”) and will update things ONLY when someone finally open a 3rd party marketplace that poses a threat to it.
Regardless of the 3rd party marketplace, expect no change at all until they have a cut in it. Remember: They won’t benefit anything in fixing their buggy mess since we have 100% of the revenue share until the end of the year. We will only see a proper response when their pockets bleed due to the massive decrease in sales. There is no such thing as free candy.
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I agree on that.
Moreover, the question/answer section, I was speaking about in my previous reply, was quite limited (things like limit on length of the question and of the answer, limit on number of seller answers, the presentation order was also odd, especially if the customer/potential customer gave a subsequential answer to the seller and the seller wanted to reply again). It definitively wasn’t perfect and a lot can be done to improve it.
However, I’ve never noticed big bullying issues.
Also, in case of the reviews, the written text was able to give the context at the difference of stars only.
Once someone gave to one of my UE asset packs a not very good review because the product doesn’t support datasmith.
I didn’t have as a seller any problem because of that review because everybody could read it and see that it makes no sense for that product (maybe in other cases it makes sense).
However, I don’t feel bullied by that review. If someone is looking for something to use with datasmith, they know that product is not for them. Those who don’t use it, could read (now they can’t anymore 
and that’s the problem for both sellers and buyers) and see they won’t have any problem.
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Speaking of this, the old marketplace never notified a buyer if the seller answered their review or question. Notify them would be a first step in the good direction.
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I share the same opinion on this regards.
Yes, I also haven’t seen bullying in the old Marketplace. Not saying there was none, but on my products and the others I looked at I didn’t see it.
There’s always the occasional low-rating review with weird complaints (product doesn’t support this or that, even though it’s stated on the description that it doesn’t). One guy once gave me a 2-star rating but in the text he only wrote compliments to the product.
You just reply nicely pointing out the inconsistences and move on, it’s part of the business, no need for Epic to remove this stuff from public view. Now harassment, offenses, etc. must be removed by moderation and not by the seller…
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