I agree with you for the most part but just talking ■■■■ isn’t really helpful to anyone dude. Crude language will only make people not take your opinion seriously.
Hey and thanks. But, what about my comment was “crude language” to not be taken seriously? And if that offends someone so be it. I spent thousands of dollars on assets and as a consumer/supporter I have every right to state the obvious. No matter how blunt it may be.
Don’t get me wrong, if I had the anwser for the issues I would have shared them by now.
I get that you’re angry with them man, we all are. Honestly, it pretty much killed my sales and as is it’s pretty much unusable. Epic could at least let the old marketplace up and running while they fix fab.
There isn’t much we can do by ourselves besides pressing them with urgency to fix everything though. The more time passes the more we all suffer from it. We really should had everything on the roadmap day 1, but there is no point in crying over spilled milk.
As I’ve said before, my opinion about it is:
In the way I see it, they pretty much fired everyone from QA of the previous marketplace (we wouldn’t have so much low-quality stuff otherwise), are pushing to some sort of AI auto-review system (explaining why non-labeled AI, copyrighted/stolen stuff and plain garbage are passing through “QA”) and will update things ONLY when someone finally open a 3rd party marketplace that poses a threat to it.
Regardless of the 3rd party marketplace, expect no change at all until they have a cut in it. Remember: They won’t benefit anything in fixing their buggy mess since we have 100% of the revenue share until the end of the year. We will only see a proper response when their pockets bleed due to the massive decrease in sales. There is no such thing as free candy.
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I agree on that.
Moreover, the question/answer section, I was speaking about in my previous reply, was quite limited (things like limit on length of the question and of the answer, limit on number of seller answers, the presentation order was also odd, especially if the customer/potential customer gave a subsequential answer to the seller and the seller wanted to reply again). It definitively wasn’t perfect and a lot can be done to improve it.
However, I’ve never noticed big bullying issues.
Also, in case of the reviews, the written text was able to give the context at the difference of stars only.
Once someone gave to one of my UE asset packs a not very good review because the product doesn’t support datasmith.
I didn’t have as a seller any problem because of that review because everybody could read it and see that it makes no sense for that product (maybe in other cases it makes sense).
However, I don’t feel bullied by that review. If someone is looking for something to use with datasmith, they know that product is not for them. Those who don’t use it, could read (now they can’t anymore 
and that’s the problem for both sellers and buyers) and see they won’t have any problem.
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Speaking of this, the old marketplace never notified a buyer if the seller answered their review or question. Notify them would be a first step in the good direction.
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I share the same opinion on this regards.
Yes, I also haven’t seen bullying in the old Marketplace. Not saying there was none, but on my products and the others I looked at I didn’t see it.
There’s always the occasional low-rating review with weird complaints (product doesn’t support this or that, even though it’s stated on the description that it doesn’t). One guy once gave me a 2-star rating but in the text he only wrote compliments to the product.
You just reply nicely pointing out the inconsistences and move on, it’s part of the business, no need for Epic to remove this stuff from public view. Now harassment, offenses, etc. must be removed by moderation and not by the seller…
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Looking at it from a bit of a different perspective. I would like to have a standardized place here to discuss each product. Even if it’s just with other users. I don’t really want to join yet another discord, forum, or use reddit (I still don’t to this day) if I don’t have to. I’m already here. I know it’s already fairly common for threads to get made when code/bp is involved but they can be hard to locate sometimes and get lost.
It would be cool.
On the old Marketplace in the beginning a seller had the obligation to open a forum thread for each product. Then, I don’t know what exactly happened, but at a certain moment (right after Epic changed its forum and a lot of links/files/screenshots were lost, I think) people stopped to do it.
Also, I have threads for my products, but nobody asks me questions there anymore, even if they are linked in the product description.
Another big problem is that email notifications on the forum don’t always work.
My colleague doesn’t receive notifications since a few years now and, even if he asked at support several times, the problem is still not solved.
Maybe that’s also a reason why people don’t use the forum anymore.
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Its becoming clear Epic don’t really want to force product Forums threads onto Sellers right now (opt-in only). There is definitely strong resistance from some Sellers too (against ever using the Forums). But here’s hoping Epic will at least add a FORUMS link to every product on FAB anyway (even if its unused).
That way sellers have the option to use it sometime if they wish. And if not, us devs at least, can use it for talking about products or for open discussion. As it’d link FAB to the FORUMS anyway no matter what. As doing nothing if Sellers opt-out achieves nothing or very little. It will just be how it was before, which wasn’t great. The other option is for devs to start random threads about products. But that will offer nothing new.
cc: @Hourences
This is why Epic should definitely link FAB to the FORUMS anyway. As the whole notification system on the FORUMS is already built and seems to work reliably.
No, unfortunately -as I’ve mentioned - it doesn’t really work reliably. As I was saying, my friend doesn’t receive email notification for replies to his threads since already a few years, despite several support requests to Epic (in the end he just gave up asking for it). So, that’s one thing Epic has to fix before.
Also, the Question/Answer and Review sections of the old marketplace were instead over-notifying sellers, but it never notified the buyers about answers they got from the seller which also was a big issue. I’ve got several times emails from buyers who asked questions in the Q/A section of mp asking me if I could answer it when I had already answered since several days.
So, imo, first step to insure people use the Unreal/Fab built-in tools for product discussions is that e-mail notifications work.
Second step is to ensure that links are not broken by an update of the system, like it happened when Epic switched from the old forum to this one.
Otherwise people will look for alternatives outside Epic.
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Not sure Epic’s EMAIL notifications system has ever worked properly tbh (based on past posts on here reporting problems going back years even pre-Discourse). But that’s not what the suggestion above was about actually…
Just meant using the FORUMS notifications system directly - not EMAIL (assuming that is working for everybody).
That of course assumes sellers / buyers login on here periodically. Overall, just pushing for solutions that leverage the Forums to help support FAB right now. Otherwise as we’ve seen, more and more info that should be PUBLIC and available on here, will just end up behind CLOSED walled-gardens or 3rd-Party platforms instead, which isn’t good for anybody. 
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I’ll give an easy example of why reviews and comments are important. There are some products which in some cases were once free, or which were quality products and managed to get a crapton of reviews… And then stopped updating their products. Some of them are broken. Yet they still have four star reviews.
If you read the comments on them at the marketplace you quickly would see that the most recent page would be mostly complaints. Now you won’t see anything. That’s unacceptable.
And what is the idea behind sale control?
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Relying only forum notifications is for me super weird.
Because of the numerous bugs I’ve encountered with Fab I’ve started looking more often to the forum, but honestly I don’t visit forums if I don’t receive an e-mail notification or I’m looking for a solution for a problem.
For productivity I try to navigate websites as less as I can. And I can see other reasons other people don’t visit the forum so often.
E-mail notifications to both seller and buyer (who asked the question in case of answer) are imho mandatory if one wants to implement a reliable system for fab products.
What I’m trying to say is that without a proper notification system per e-mail, the support will continue to end up on 3rd-party platforms, unfortunately.
Personally, even if I understand that the forum is already implemented right here and right now, I think it needs to be a little improved to be reliable.
Also, I think that to have all this stuff directly in Fab together with text reviews and mandatory for every seller would be better.
No worries… Your points are valid. However the suggestions will all take time to implement. And right now the thorny bit is… Epic are kinda struggling. They need options they can work on quickly and get results even faster (see Hourences points). So leveraging what Epic has working and available to them right now are the Forums. So that’s one option.
As for EMAIL… Sure email is great. But its also horrible sometimes. Especially If you’re getting hit with Notification spam. Then its too much of a nudge or hard to switch off and detox from. So personally, prefer ZERO notifications from any service. Then you can choose a time that suits you to login and whatever. Maybe you can see the wisdom here. 
It’s interesting. I haven’t bought a single thing from FAB. Downloaded free stuff. Wondering if I should just switch to a different game engine. It’s nice to see Epic put me in this frame of mind.
And just to be clear: I switched to Unreal to get AWAY from Unity. And yet here I am AGAIN.
i guess I’ll switch to Godot. Oh wait, they’ll join FAB soon too I guess.
Seriously, what is this FAB $ hit that’s being pushed on us?
Totally agree with you there man! Only way we will ever see change is if it hurts their pockets.
+1
For me, FAB is the WORST THING EVER happened. It suck, it works bad, and the person behind this is an absolute stupid monkey.