FAB feedback as a customer and a seller

We understand that the loss of open-text reviews is a sore spot for some sellers. While there was definitely some useful information in the UEM reviews, the huge majority of them tended to be either not very useful (“Great work thanks” - in order to meet the minimum character requirement), or nonsense (in order to prove purchase, get access to support, etc. - this specific need has been solved by Fab’s new Verify Order tool). We also found reviews to be a vector for abuse/bullying, as well as some evidence of coordinated review bombing.

The next iteration of ratings and reviews on Fab aims to improve many of these problems. We are looking at multiple numerical metrics and a more qualitative review tagging system. We will also continue tweaking our search algorithm to make sure that older products with many, many reviews do not completely overwhelm newer products or products with fewer reviews in general.

We have seen, and received plenty of feedback that, the Questions system on UE Marketplace was abused even more than the Review system in terms of bullying and spam. Hosting and allowing this sort of communication has been pretty fraught in terms of bullying and griefing.

We’re planning to introduce a new FAQ system on listings that is controlled by the seller, allowing them to post information in question and answer format without forcing them to triage submitted questions outside of their preferred support channel(s).

This is a known issue. The plan was and is to use the “legacy” publish date from UE Marketplace or Sketchfab and not the migration date. This should already the case for sorting in search, but it’s not working in filters or the date displayed on the product page.

Wishlists are one of the highest priority features on our roadmap. We are also looking into restoring/migrating wishlists from Marketplace to Fab.

This is great feedback on the need to filter by engine version, thank you. I’ve recorded it.

We are actively working on this.

We explicitly blocked content under the Editorial license on Sketchfab from being migrated, and we are deciding if, when, and how to support this type of content and license in the future. It’s not a top priority for Fab just yet, but there are legitimate use cases for the distribution of editorial, fan art, non commercial that Fab and its licensing options are not equipped for at this time.

Yes, submitting a takedown notice is definitely the best way to get content that infringes your intellectual property / copyright: Report Copyright and Trademark Infringement - Epic Games

Yes. See section 3a of the Distribution Agreement:

All Necessary Rights. You will not provide any Submission Materials or Content to Epic or a Marketplace Operator for which you do not have all necessary intellectual property, publicity, and other proprietary or third-party rights to grant all of the licenses described in this Agreement.

Again, we are actively working on resolving this issue.

This is a known issue and a fix is already on the way.

Thanks for the feedback.

Search Issues

We will continue improving and tweaking the search algorithm. This includes reducing the importance of “fuzzy” matching over exact matching, the importance of the title vs the description, and the additional of tags and other fields such as seller name.

This is a specific known bug. It works as expected if you add a rating filter to search, but it’s broken when using “All”. It will be fixed soon.

Other feedback throughout this thread

Feedback recorded, thanks.

I wasn’t able to reproduce this issue. My search filters persist when I change the search query.

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