I’m sorry to hear about the issues you’ve encountered. We’ve just reached out to you through the ticket you created two days ago, and reactivated your seller account.
The email address that sent the notice doesn’t accept replies, which is why we linked to the support form in the email message. We’ll look to update future emails from that address to make that clear.
We don’t have a record of a support ticket from you on this issue until two days ago. Can you please share your original ticket number with us? You would have received an auto email acknowledging ticket creation with an ID number. I’d like to look to investigate why you didn’t receive a response at the time.
Fortunately you finally received my email when I desperately tried to write my concerns to uemarketplacesupport@epicgames.com after I wrote that forum message. Thank you for keeping that email address working.
I have been finally pointed that I needed to retake the Tax Interview (I would say I already did it when migrated to Fab, but it’s ok). This info was not even remotely mentioned in the previous warning messages; indeed that should be widely improved.
About the support submission form, I have make a test right now, ensuring I was logged in: when you send the form, it just get refreshed. No sent-state notice. No tracking number. No confirmation email. Just nothing, so I couldn’t give you any ticket number. I have made a second test, in fact; same result.
What browser are you using? If you don’t mind helping us troubleshoot, could you clear your cache and cookies? I’ve seen one other recent complaint of this, but this hasn’t been a common issue, so I’d like to get to the bottom of it.
I couldn’t clear the data, but I made more tests, in Firefox and Chrome, both failing.
However I have tried to just clear the URL and keep it like this https://support.fab.com/s/ and it worked that way! The issue seemed to be the “?ProductOrigin=Fab&token=…” is added after.
We received your test ticket. Do you have the whole URL you were using?
Typically you need to go to https://support.fab.com/s/?ProductOrigin=FabSupport fresh each time. The Token part should automatically generate after you load the page. If you are going back to the token URL directly, that may be the issue.
I accesed the token URL from the email link, directly.
The new complete URL I’m using was literally https://support.fab.com/s/ (it may generate a token like “logining”, but you can delete it and refresh it, and it will keep that clean URL):
Confirmed! Just replied to the ticket, glad it’s working now. It sounds like there may have been a bad link in the email you were sent, so I’ll look into that from our side.
The issue with Plural/Singular nouns is still there, despite being marked as resolved and live.
Is it still being worked on? There are a few search queries I use to check it, such as
Beach Girl / Beach Girls
Gym Girl / Gym Girls
City / Cities
Plant / Plants
Human / Humans
Please note, if you search for “Beach Girl”, you will see an asset called “Beach Girls”, but it’s only because it has “Girls” in it’s text description of the product. It doesn’t take the title into consideration. So there is definitely something wrong with the search.
I checked the search a little more, found out that the search for “Male” is also incomplete, despite having tags, ratings, reviews, full descriptions, etc.
