Good afternoon. I have been trying to export a Panorama set (6-8 scenes) to the cloud since yesterday afternoon. After I submitted the process, I waited about 20-30 minutes before leaving the office and it said about 2hrs remaining. I checked it again (remotely) about 3hrs later after not seeing it populated on the cloud and it still said about 30 minutes. I checked back about an hour later and the render crashed and submitted the report.
I came back in this morning to restart the process at 9:30am and Im sitting here now 3hrs later and still has another 15 minutes to go. We will see if it crashes again.
i9-9900k (4.7GHz)
64GB ram
RTX 3070 8GB
UPDATE: And another wasted 3hrs+... This time due to that "retrieving the EULA" bug that only shows up after time has been wasted. I really hope this is a priority fix for you. Any chance that check can be put at the beginning of the render process instead of at the end? At this point, I'm considering just going back to Lumion. The time wasted with TM because of various bugs is not cost-effective for us.
UPDATE 2: Restarted the Pano Set after running an estimated 20 min single pano (no Path Tracer) to make sure it uploaded without the bug. Ended up taking 35 minutes. I restarted the large pano set at 1:05p (estimated time: 2hrs). Just came back in for a 1hr sample and its at an estimate of 1h 55m... Looks to be about 30% done based on the completion bar.
UPDATE 3: Another wasted 3hrs... I literally started the render of the large Panorama set immediately after the pano sample to make sure the "EULA" issue was fine. Guess what happened? Got the same error again... this is getting old af. FIX THIS! So basically, I need to sign out/close every instance of Epic before I do anything, every single time? Obviously the renders finished, and fails at uploading. What does TM do? Delete all of what it rendered immediately after it failed the "EULA" test? This is ridiculous. Why can't it just be re-uploaded instead of throwing the entire 3hr+ render away?
I have a client that has been waiting for this since YESTERDAY. I told him it would take "2hrs" based on what your software says. And mind you, this client is blown away at the stills I've given him from TM... Just sent an email to him about an hour ago saying its almost done. Now I have to tell him it'll be another 3hrs (hopefully).
Pleeeease just take this as constructive criticism. I've been using Lumion for the last 3yrs+. I was "grandfathered" into TM when you took it over.
Honestly, TM didn't hold a candle to what Lumion was doing back then and put your acquisition on the backburner. I just recently started testing TM again because of Unreal 5. And my clients LOVE the results. They are blown away at the realism. But I can't justify using your software if I'm wasting 8hrs+ on a render that supposedly should take 2hrs because of silly bugs. I should just be able to start the render and leave... now I'm babysitting it as a "tester" to see wtf is going on lol