Hello,
I am reaching out regarding an issue with publishing an island I created in UEFN. After changing the brand, I encountered an error during the publication submission process and have been unable to publish the island. I would greatly appreciate your assistance in resolving this matter.
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Other
Steps to Reproduce
This island was previously published under the KPDH brand. After changing it to the Star Wars brand and resubmitting the publication request, an error occurred and the island is now unable to be published.
Expected Result
Successful publication of the island.
Observed Result
・I believe all publication requirements have been met, including memory usage.
・I received an email from Epic stating that the release had passed content review.
・I attempted to export multiple versions of the island, but an error occurred in every case.
Thank you so much for taking the time to respond and share that information — it’s really helpful!
To clarify my situation: it has been well over 30 days since I switched to the KPDH brand, so I don’t believe the 30-day limitation should be the issue here.
However, most recently I attempted to change from the KPDH brand to the FALL GUYS brand and publish my island, but I encountered the same error again.
I have a couple of questions I was hoping you could help me with:
Does a failed publish attempt (one that results in an error) count as a brand change? I’m wondering if the error itself is resetting or consuming the brand change allowance.
Could the error potentially be caused by something related to the map itself, rather than the brand change?
Since this is my first time encountering a publish error like this, I’m honestly quite confused about how to proceed. Any guidance or advice you could offer would be greatly appreciated — thank you!