Error: No version information received on launch

Development Platform & Builds
, , ,
1

Greetings all, So as I try to get started with UE4 I have an error that occurs as soon as the initial installer finishes loading. I get an error pop up immediately when UE tries to load saying “Error! No version information received”. I retry and it does not change, if I press ok however it brings me to the login page. When I attempt to login I get an error right away saying"Error! Did not get a response. Are you connected to the internet?"
I however am connected to the internet, enough to write this post so I’m a bit confused. I’m sure its something simple but I’m not sure where to look. Any ideas? Thanks!

-Brian

2

Hi FlickNolis,

You may have a corrupted download. I recommend Uninstalling, deleting the install file, and returning to your account on UnrealEngine.com and again choosing to Download.

Apologies for any inconvenience. Please let us know if the issue persists.

3

@FlickNolis

We haven’t heard back from you in a few days, so we going to mark this as resolved for now. However, if you are still experiencing issues, please do not hesitate to remove the accepted status on this answer and let us know that your issue is ongoing.

Thanks

5

Hi ,

Are you behind a proxy? If so, then we are aware of this issue:

7

Okay, we are going to need some additional information to help troubleshoot this issue.

  • This issue occurs when you click the “Launch” button on the Launcher, is that correct?
  • Is your Launcher version currently 1.0.-2039063? (found in the bottom-left corner)
  • Above the Launch button, does it say “Unreal Engine 4.0.2”?
  • What operating system are you using?
  • Please upload the logs found here (C:\Users\USER.NAME\AppData\Local\UnrealEngineLauncher\Saved\Logs) in a Zip file attachment.

Thanks!

11

I have this exact problem also.
Reinstalled yesterday and could run it once, now today it’s back to this error.

13

Can we get some more help in here please? Two of us posting about the same problem, not resolved yet.

14

Tried making the timeouts longer, now it just takes longer and says “Download error, Retry?” in the launcher (under the launch button).

16

Same problem here…no log in. What’s wrong?

18

I have same problem. Setting longer timeouts not resolve the issue, and I get message “Download error, retry?”.

20

We still need help in this thread, four of us with the same problem now.

21

Didn’t work… now what?

24

I have started a new thread here: Error: No version information received on launch - Getting Started - Unreal Engine Forums

Let’s hope someone helps out there.

25

Heyas,

Hmm, sorry for the inconvenience! To dig deeper it would help to add some more verbose logging. Can anyone who has this issue add the following section to DefaultEngine.ini (C:\Program Files\Unreal Engine\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config\DefaultEngine.ini):

[Core.Log]
LogHttp=log
LogOnline=verbose

After making those changes, the next time you receive this error, can you exit the application and zip up all of the logs (c:\users\YOUR_USER\appdata\local\unrealenginelauncher\saved\logs) and post them here? Additionally, it would help to know if you’re currently using a proxy server, or are otherwise in a location where you have to log-in to access the internet. Thanks!

Carlos

26

Looked in the …\Config directory and only file there was “DefaultEngine.ini.old.ver”. Took the stuff from that file, made one called “DefualtEngine.ini” and put it in there. Added the [Core.Log]-section and now i can actually start and log in!

Providing my log files anyway, since they seem to contain useful information.link text

Edit: No proxy or login-stuff, just plain old NAT:ed internet access.

27

Same problem here… Cannot connect. Already raised the timeouts and nothing.

Using Fiddler I found out that it is trying to connect to an epic server, but it is returning an 502 HTTP error (bad gateway).

Info on error 502: 502 Bad Gateway: What It Is & How to Fix It

You guys really need to focus on this issue.

28

Hi everyone, We apologize for the inconvenience and are looking into this issue. To help us investigate the cause, please respond to Carlos’s answer with all of his requested information.

Thanks

29

Hi everyone, We apologize for the inconvenience and are looking into this issue. To help us investigate the cause, please respond to Carlos’s answer with all of his requested information.

Thanks

31

Just commenting to say that I am experiencing the exact same problem. I’ve re-installed twice, & I’ve checked to make sure IPv4 is detecting automatically & I’ve added unreal to the list of things to let through my firewall, but nothing has helped at all (I haven’t even gotten it to work intermittently, like some users). At this point, I’m about to cancel my subscription after having already paid for a product that I cannot even launch (this is why I was originally afraid to use any product that has no free trial offer, but I gave in anyway & now sorely regret it, but that’s a subject for a different day).

32

Hey, i got my installation working after doing these steps:

Look in C:\Program Files\Unreal Engine\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config for a file called “\DefaultEngine.ini”.

If you can’t find one, look if you have one called “DefaultEngine.ini.old.ver”. Take everything from that file, copy it into a new file called “DefaultEngine.ini”.

Restart UE4 and see if it works.