Again, 2 Weeks gone.. Still no solution..
An update from a staff member would be much appreciated
I have been dealing with this issue since early December last year. So far, I have had two tickets with FAB support over this. Both times I was told they were investigating the issue but then I received no further updates.
I have tried clearing the caches, deleting temp files, reinstalling engines and the launcher but nothing seems to help. I can install other plugins just fine but both my published plugins fail to install.
I have received a negative review on my plugin and the customer claims that they cannot install the plugin on 5.6 and 5.7. The issue is that I locally tested the plugin prior to shipping and it works with both of those engine versions. Now, I cannot tell if the issue is with my code or it’s something else that is preventing the customer from installing the plugin since I cannot download the plugin from FAB and install it on my own due to the IS-0009 bug affecting me.
This whole situation has been really disheartening.
@Urooj.shahzadi Any Update?