Error IS-0009 on my own Plugin to download..

General Issues & Bug Reporting (Fab)
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1

Summary

Hi there..

Since recent update to a 57. version of my Plugin, the Error IS-0009 happens when trying to download and install the Plugin to UE 5.7

Plugin: GAS Helper | Fab

Restart of Launcher, reinstall of launcher, resetting Vault Cache.. nothing worked.

What type of bug are you experiencing?

Documentation

URL where the bug was encountered

Steps to Reproduce

simply try to install the Plugin to the 5.7 Engine Version

Expected Result

Installation

Observed Result

Error IS-0009

Platform

PC

Operating System

Windows 11

Upload an image

GAS_Helper_Error.png
GAS_Helper_Error.png705Ɨ267 30.8 KB

2

I have the same problem too.
Iā€™m the owner of Generic Game System , Generic Input System and Generic Movement System
But I canā€™t install my own plugins(Other client can do that.),
The error as following:
ā€Installed Failed. Could not load installation information. Please check if the installation has been removed or existed on an external drive. If the external drive containing the installation is disconnected - please plugin it back in the computer and restart the launcher. Uninstalling the product and installing it again could also resolve the issue.ā€

Error Code: IS-0009

I did the restarting and reinstalling, nothing helped.
@skfabby Hello, Could you take a look and forward this to dev team? Thanks!

Unable to download Fab Plugins
3

Hello. @BDC_Patrick @luochuanyuewu Please note that Fab devs are already looking into it. We will let you know as soon as there is any update.

4 Likes
4

Thank you!

5

Itā€™s been now 2 weeks and still the same problem :frowning:

6

Another 2 Weeks.

@Urooj.shahzadi, are there any updates to this?

7

I am having the same Issue.

8

Iā€™m having the same issue since november (maybe longer)ā€¦

Still no solution/update from the fab team? :sweat_smile:

9

EMP-19783 has been created and its status is ā€˜Needs Triageā€™. This is now in a queue to be reproduced and confirmed.

10

Glad to see I am not alone and this is already being noticed :smiling_face_with_tear:

11

Same issue

12

Error IS-0009
Same issue, this is a pain i canā€™t update Unreal Engine 5.7

UE5.7
UE5.7299Ɨ231 31.4 KB

ue2
ue21022Ɨ372 40.4 KB

If i try again i get a another error II-E1003

UE3
UE3628Ɨ233 8.89 KB

13

HI DID YOU RESOLVE THE ISSUE? HAVE THE SAME ISSUE BUT DISCOVERED THE PLUGIN IS GETTING DOWNLOADED INTO THE VAULTCACHE FAB FOLDER?

DONā€™T KNOW IF THAT HELPS?