I am well aware that this problem has been going on for awhile and every post keeps sending those of us with it to the same conclusion…remove web companion/reinstall/add this line to the epic games launcher etc. This problem has been going on for what looks like a month. I haven’t been able to finish any work since June 29th when the problem started. Now its either a windows update or launcher update that made this a problem. Since everything else including unity works on my windows 8.1 system, I’m going to assume something is wrong with the launcher.
Please don’t just refer me to the troubleshooting page or this page Epic Game Launcher crash - Programming & Scripting - Unreal Engine Forums . Nothing has worked out of all of these “Solutions”. I need real answers or an acknowledgement that the problem hasn’t been resolved yet. Not just closing the thread. I’m sorry if i am coming off as abrasive but this is very frustrating.
by the way this was in the C:\Program Files\Epic Games\Launcher\Engine\Binaries\Win64\debug log
[0726/182104:ERROR:renderer_main.cc(212)] Running without renderer sandbox
[0727/141920:ERROR:renderer_main.cc(212)] Running without renderer sandbox
[0727/141936:ERROR:renderer_main.cc(212)] Running without renderer sandbox
You have the same problem in 10? Has it changed at all? I noticed that if i uninstall the entire launcher and reinstall…if the launcher opens to a different tab like fort night or the other pages then it stays open with no errors. Its only when i click the unreal engine tab that it goes into the “infinite crash” loop. That is until i reinstall it again.
Sorry for how long it’s taken us to get back to you. We are continuing to look at your problem. Unfortunately, because of the nature of your crash, the log file output was truncated abnormally, so we’re looking at other ways to get information about your crash.
In the meantime, please sit tight, and we’ll get back to you as soon as we’re able.
I wonder if you’d be able to send us your crash dump please. It looks like there may be a related issue which is preventing your crash reports from getting submitted to our systems.
When your launcher crashes, and while the crash reporter application is still visible, there should be a folder inside %APPDATA%…\Local\EpicGamesLauncher\Saved\Logs. The crash dump folder’s name will start with “UE4CC-Windows”. If you could zip that up and post it here, along with the log file which was created during this run, that would be really helpful.
Its the same for me, I can find no UE4CC-Windows in the “logs” folder under users/myname/appdata/local/epicgameslauncher/saved/logs. Im attaching the very first entry in the logs when the problem started, since the log never changes when i try to open the program.