Summary
Hi, for some reason the epic games launcher doesn’t open up. I can see it on the Windows icon bar but if I double click it nothing happens. I deleted the web cache but that did not do anything. What do I do?
What Type of Bug are you experiencing?
Other
Steps to Reproduce
Don’t use UE for a week. Then double click the Epic Games Launcher icon on the desktop. Then watch nothing happen.
Expected Result
I expect to see the launcher app open so I can look at the fab and other plugins and stuff.
Observed Result
nothing happens. The launcher doesn’t open.
Affects Versions
5.8
Platform(s)
Windows
Upload an image
For crash reports, include your callstack
I don’t know where the crash reporter is, if it is within the Launcher app then I can’t get to it because the launcher DOESN’T OPEN!!! But here are the contents from the last written log in the \saved\crashes\ folder :
[2026.09.02-15.42.04:218][ 0] LogInit: Log: Initializing EOSH {
“isSystemUser”: true,
“isWindowsElevated”: true,
“platform”: “win32”,
“arch”: “x64”,
“nodeVersion”: “22.13.1”,
“APP_NAME”: “updaterCrashHandler”,
“NODE_ENV”: “production”,
“ARGS”: {
“_”: ,
“clientid”: “76a85ed4-ac90-411a-8fde-8130cfbe4a11”,
“mode”: “stage”
}
}
[2026.09.02-15.42.04:218][ 0] LogInit: Log: running UpdaterCrashHandler
[2026.09.02-15.42.04:220][ 0] LogGetMachineConfig: Log: Reading secret from
[2026.09.02-15.42.04:221][ 0] LogGetEnvConfig: Log: Reading dynamic config from C:\ProgramData\Epic\EpicOnlineServices\MainService\Config\dynamic-config.json
[2026.09.02-15.42.04:222][ 0] LogGetConfig: Log: {
env: {
http: {
server: {
possiblePorts: [
35783, 35784,
35785, 35786,
35787, 35788,
35789, 35790,
35791, [length]: 9
]
},
redirectServerTimeoutMs: 600000
},
service: {
account: {
clients: { EOSH: [Object] },
baseUrl: [
‘https://account-public-service-prod03.ol.epicgames.com/account’,
‘https://account-public-service-prod.ak.epicgames.com/account’,
[length]: 2
],
authUrl: ‘https://epicgames.com/id/login’,
externalAuthUrl: ‘https://epicgames.com/id/embedded/login’,
defaultPrompt: ‘skip_merge skip_upgrade’,
tokenRefreshBeforeExpiryMs: 600000
},
datarouter: {
General: [
‘https://datarouter.ol.epicgames.com/datarouter’,
‘https://datarouter-prod.ak.epicgames.com/datarouter’,
[length]: 2
]
},
fallbackOnStatusCodes: [ 408, 429, 500, 502, 503, 504, [length]: 6 ],
asyncRetryDelay: 60000
},
analytics: {
enabled: true,
throttleTimerMs: 60000,
throttleEventThreshold: 10,
maxEventsPerPartition: 5000,
heartbeat: { intervalMs: 300000 },
installQueueSnapshot: { intervalMs: 300000 },
aggregateRequestMetrics: { intervalMs: 1800000 }
},
crashHandler: { globTimeOut: 2000, maxLogsPerAppType: 10 },
managedArtifacts: {
artifacts: [
{
artifactName: ‘support’,
artifactId: ‘4a0e9aa62e2341be9911ad38e0392a1d’,
sandboxId: ‘af9bea321fbd434686a76434a8d54f17’,
itemId: ‘570feb81e060446da65d8703c476b43d’,
label: ‘Live’
},
{
artifactName: ‘overlay’,
artifactId: ‘98bc04bc842e4906993fd6d6644ffb8d’,
sandboxId: ‘302e5ede476149b1bc3e4fe6ae45e50e’,
itemId: ‘cc15684f44d849e89e9bf4cec0508b68’,
label: ‘Live’
},
{
artifactName: ‘service’,
artifactId: ‘c9e2eb9993a1496c99dc529b49a07339’,
sandboxId: ‘302e5ede476149b1bc3e4fe6ae45e50e’,
itemId: ‘1108a9c0af47438da91331753b22ea21’,
label: ‘Live-Dalek’
},
[length]: 3
],
artifactServiceTicketSettings: { expiresInSeconds: 300 }
},
ux: {
monitor: { initialWaitForClientsMs: 10000, clientCheckIntervalMs: 1000 }
},
rest: {
allowedOrigins: [ ‘https://*.epicgames.com’, [length]: 1 ],
prohibitedBodyFieldsToLog: [
‘machine’, ‘ticket’,
‘token’, ‘secret’,
‘password’, ‘UserID’,
‘email’, ‘username’,
‘kr_real_id’, ‘kr_real_di’,
[length]: 10
],
serviceFieldsToPickFromResponse: [ ‘statusCode’, ‘statusMessage’, [length]: 2 ]
},
settings: {
registryPath: ‘Software\Epic Games\EOS\MainService’,
serverPortKeyName: ‘Port’,
eosHomeDirName: ‘.eos’
},
security: { accessTokenExpiresInMs: 30000 },
starter: {
mainServiceInactivityTimeoutMs: 60000,
mainServiceTimeoutMs: 150000,
mainServiceSleepSlackMs: 5000,
startupProgressHeartbeatMs: 10000
},
auth: { maxConcurrentRedirectServers: 8 },
installationApi: {
completedInstallationsKeepLimit: 200,
cachedRevisionInvalidationTimeMs: 900000,
operationQueue: {
maxConcurrentOperations: 1,
completedOperationsHistoryLimit: 200,
autoSuspendOnClientExit: false,
persistence: { enabled: false, schemaVersion: ‘1.0.0’ }
}
},
dynamicConfig: {
updateIntervalMs: 900000,
requestTimeoutMs: 30000,
baseUrl: [ ‘https://eosh.epicgamescdn.com/dynamic-config’, [length]: 1 ]
},
featureFlags: {
useLiveDalekLabel: 0,
testFeature: 0,
disableCommitOnShutdown: 1
},
installHelper: {
progressPeriodMs: 1000,
messageTimeoutMs: 45000,
cancelTimeoutMs: 30000,
errorTimeoutMs: 30000,
doneTimeoutMs: 30000
},
updaterClient: {
schedule: {
intervalTarget: 3600000,
jitterRelativeTarget: 0.25,
initialJitterTarget: 30000
}
}
}
}
[2026.09.02-15.42.04:228][ 0] LogProxyUtils: Log: Using proxy address: undefined
[2026.09.02-15.42.04:230][ 0] LogShutdownService: Log: INIT: I1
[2026.09.02-15.42.04:230][ 0] LogAnalyticsEmitter: Log: Default query parameters {
SessionID: ‘76a85ed4-ac90-411a-8fde-8130cfbe4a11’,
UploadType: ‘eteventstream’,
AppID: ‘EpicOnlineServices.MainService’,
AppVersion: ‘5.7.0’,
AppEnvironment: ‘prod’
}
[2026.09.02-15.42.04:231][ 0] LogCrashHandlerService: Log: Spawning MainService at: C:\Program Files (x86)\Epic Games\Epic Online Services\EpicOnlineServicesUserHelper.exe
[2026.09.02-15.42.04:231][ 0] LogCrashHandlerService: Log: MainService spawn arguments: [“C:\snapshot\bundle\index.js”,“–clientId=76a85ed4-ac90-411a-8fde-8130cfbe4a11”,“–mode=stage”,“–runApplication=updater”]
[2026.09.02-15.42.04:267][ 0] LogCrashHandlerService: Log: Successfully spawned MainService (attempt #0 with pid 1908)
[2026.09.02-15.42.04:268][ 0] LogsMaintenance: Log: Finished cleaning. Removed 0 crash folders.
[2026.09.02-15.42.04:271][ 0] LogsMaintenance: Log: Finished cleaning. Removed 0 log files.
[2026.09.02-15.42.04:341][ 0] LogCrashHandlerService: Log: MainService STDERR [pid=1908 attempt=0] (node:1908) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
[2026.09.02-15.42.04:342][ 0] LogCrashHandlerService: Log: MainService STDERR [pid=1908 attempt=0] (Use EpicOnlineServicesUserHelper --trace-deprecation ... to show where the warning was created)
[2026.09.02-15.42.13:216][ 0] LogAnalyticsEmitter: Log: Emit query - {
SessionID: ‘76a85ed4-ac90-411a-8fde-8130cfbe4a11’,
UploadType: ‘eteventstream’,
AppID: ‘EpicOnlineServices.MainService’,
AppVersion: ‘5.7.0’,
AppEnvironment: ‘prod’
} event {
EventName: ‘CrashHandler.Outcome’,
ChildApp: ‘updater’,
Outcome: ‘SUCCESS’,
HandoffLatency: 94.3596,
ExitCode: ‘0’,
ErrorMsg: undefined,
MainServiceRestarts: undefined,
IsSecondaryInstance: false,
IsBootstrapping: false,
ClientApp: ‘Other’,
EosSessionGuid: ‘’,
CrashGUID: undefined,
[Symbol(EventTarget)]: [ ‘General’, [length]: 1 ]
}
[2026.09.02-15.42.13:216][ 0] LogCrashHandlerService: Log: CrashHandler will exit with code: 0
[2026.09.02-15.42.15:160][ 0] LogFetchClient: Log: [ddfaee00-a6e4-11f1-8049-378c7ba04779] Received response status code: 204
[2026.09.02-15.42.15:160][ 0] LogAnalyticsEmitter: Log: 'Flushed 1 events for partition key - __EpicOnlineServices.MainService