Epic Games Launcher Unreal Engine Library stuck on “Please Wait” and “Discovering Content

Summary

Epic Games Launcher Unreal Engine Library stuck on “Please Wait” and “Discovering Content”

What Type of Bug are you experiencing?

Other

Steps to Reproduce

Open the Epic Games Launcher.
Sign in to my Epic Games account.
Select Unreal Engine.
Open the Library tab.
The Library displays “Please Wait” and/or “Discovering Content.”
Wait for the Engine Versions section to load.
The content never finishes loading, so I cannot install Unreal Engine.

Expected Result

The Unreal Engine Library should finish loading, display the available Engine Versions, and allow me to select and install Unreal Engine

Observed Result

The Unreal Engine Library never finishes loading. It remains stuck on “Please Wait” and “Discovering Content.” The Engine Versions section does not become available, so I cannot install Unreal Engine

Affects Versions

5.8

Platform(s)

Windows

Additional Notes

This issue occurs in the Epic Games Launcher when I try to access the Unreal Engine Library. I have already restarted the launcher and computer and performed network troubleshooting, including resetting Winsock and the WinHTTP proxy. The issue continues and the Library remains stuck on “Please Wait” / “Discovering Content.”

I’ve been having the same problem for two days and receiving the same instructions from technical support, even after informing them that I’ve tried everything and nothing has worked.