Summary
I created a new Epic Games account today and installed the Epic Games Launcher on Windows. The Engine Versions section in Unreal Engine > Library is empty, and clicking the + button does nothing. Clicking Install Engine results in “Product Activation Failed! Error Code: E150-1041”. The Unreal Engine EULA does not appear in the Launcher or on the Unreal Engine website. The launcher log contains “Loaded 0 item files” and “found 0 entitled apps”. I have restarted the Launcher, run it as administrator, cleared the web cache, and tried the Samples workaround. The issue persists.
What Type of Bug are you experiencing?
Other
Steps to Reproduce
- Create a new Epic Games account and sign in to the Epic Games Launcher on Windows.
- Open Unreal Engine > Library.
- Observe that the Engine Versions section is empty.
- Click the + button next to Engine Versions.
- Observe that nothing happens.
- Attempt to install Unreal Engine.
- Observe the error “Product Activation Failed! Error Code: E150-1041”.
Expected Result
The Launcher should display the available Unreal Engine versions, allow me to start the installation, and show the EULA if acceptance is required.
Observed Result
The Engine Versions list is empty, the + button does nothing, and attempting to install the engine produces error E150-1041. No EULA is shown.
Affects Versions
5.8
Platform(s)
Windows