Epic Games Launcher problem

Development Platform & Builds
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1

Hello,

I’ve there a problem, I’ve tried to open Epic Games Launcher and it’s show only on taskbar, but no windows or something. So what’s the problem?

There is the Log of Epic Games Launcher: Dropbox - EpicLauncherLog.rar - Simplify your life
I’ve Windows 8.1 if this is important.

2

Hi ,

Please take a look at the troubleshooting steps in the link below. If nothing works for you, make sure to follow the instructions towards the bottom of the page and post your ‘Verbose logs’. You shouldn’t need to use dropbox for them, just upload them normally or zip then upload.

3

Check this troubleshoot page and see if any of the solutions mentioned there help our: A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums.

4

I’ve already tried, but no one was helping. :confused:

5

Launcher is running fine in windows 7 but getting sometimes ‘no information of version received’ while logging in or no window after login at all. I have already tried all the fixes mentioned on your troubleshoot site but no use.

6

I tried the old unreal engine installer which was in the source code from github on windows 8.1, that installer worked fine and i was able to login, but when i updated the installer to new Epic Games Launcher i started getting the same issue.

7

Try adding “-http=wininet” in launcher target parameters in properties since it must be failing to connect to servers.

8

Already tried, a black window is shown, but only complete black. I can’t do anything. After second start window is not shown, again. :confused:

9

Yesterday after replying to this question, i got an notification to update launcher, after that i didnt even need the fix i mentioned in the answer.Since its not connecting to server, you can try uninstalling and download the new version, hope it should fix the issue.

10

I had the same issue. I solve it to write in Execute: C:\Program Files\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe -http=wininet

and this solve it.

11

Can you provide us with a DxDiag? It sounds like your experiencing another issue here.

12

you should read the comments. :stuck_out_tongue: This is not working for me, too.

13

I don’t think thats the problem, but here:
https://dl.dropbox.com/s/yfwv8fzuk2fm5mw/DxDiag.txt

14

Okay, the window is not shown, but I see that something is on background (cursor show as IBeam, as Hand etc.) so the window is not visible but it’s there.

15

I had same issues as above, i tried all the above with same result, I solved it by removing new launcher with old, turned off firewall+virus protection then re-installed, this solved all issues for me, hope this helps.

16

already tried, not working.

17

Nope, still same problem…

18

Hi ,
We need verbose logs and since you’re unable to get into the launcher we need to get these the old school way.

If you could help on this issue it would be a great boon to us here on getting this issue resolved for several users experiencing the same thing. I’d like to PM you personally through the forums to guide you through this issue for us if possible.

If you could, PM “Maximusdb3” on the Unreal Engine Forums I’ll help you out there.

-Max B.

19

Hi ,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please respond to Maximusdb3 above.

Cheers,

TJ

20

Oh, I didn’t check it. Nope, I’ll same problem.