Summary
I’m unable to install Unreal Engine on Windows 11. The Engine Versions section is empty, and both Install Engine and + are unresponsive. My logs contain WaitingForBuildsAndItemFiles, Loaded 0 item files, and found 0 entitled apps. I’ve already tried the Game Animation Sample and free-game workarounds without success. Please investigate whether my account is receiving Unreal Engine entitlements and catalogue data. This appears related to UE-413749.
What Type of Bug are you experiencing?
Other
Steps to Reproduce
- Open Epic Games Launcher on Windows 11 and sign in to my Epic Games account.
- Navigate to Unreal Engine → Library.
- Observe that the Engine Versions section is completely empty.
- Click the yellow “+” button next to Engine Versions.
- Click the “Install Engine” button in the upper-right corner.
- Neither button responds, and no installation window appears.
- Try downloading the Game Animation Sample (UE 5.8) and installing a free game from the Epic Games Store.
- Return to Unreal Engine → Library and attempt installation again.
The issue persists despite these troubleshooting attempts.
Expected Result
Epic Games Launcher should display available Unreal Engine versions under the Engine Versions section.
Clicking the “+” button or “Install Engine” should allow me to select an Unreal Engine version, configure installation options, choose an installation directory, and begin downloading the engine.
The available Unreal Engine versions should load correctly for my Epic Games account.
Observed Result
The Unreal Engine Versions section remains completely empty. Clicking either the yellow “+” button or “Install Engine” produces no visible response.
No engine version appears, no installation dialog opens, and no Unreal Engine download starts.
I inspected the Epic Games Launcher logs using PowerShell and found these messages:
[2026.11.12-19.07.56:284] LogCommunityPortalAppManager: EosState = WaitingForBuildsAndItemFiles
[2026.11.12-19.07.56:557] LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files in 0.0 secs
[2026.11.12-19.08.01:503] LogCommunityPortalOSS: Display: … found 0 entitled apps
The launcher successfully downloads other Epic Games Store content, but Unreal Engine installation remains unavailable.
This appears similar to the issue tracked as UE-413749.
Please investigate whether the launcher is failing to retrieve Unreal Engine catalogue data or account entitlements.
Affects Versions
5.9
5.8
5.7
5.6
5.5
5.4
5.3
5.2
5.1
5.0
4.27
Platform(s)
Windows
