Hello,
We are having issues submitting our product for review because our tax profile is not complete. To complete it, we are asked to join the Creator Program or Island Program, but we are not eligible for either. We are independent game developers and need the Hyperwallet/tax setup to complete our Epic Games Store publisher onboarding.
We’ve already contacted support, and it seems that the onboarding issue occurred because we changed the organization type from Individual to Enterprise. Due to a bug, the onboarding flow was not updated for the Enterprise account.
Could you please assist us with activating a payout method (Hyperwallet) so we can submit our game for review?
Thanks in advance!
I am having the same issue as an individual as you will be aware if you have no wallet your application is refused (as there is a deadline date this is time sensitive), some assistance for there/my issue would be greatly appreciated.
Many thanks
Scott Gomersall
Experiencing something related. The Hyperwallet activation process during marketplace migration was opaque and created delays that FAB support then used as justification for withholding payment entirely. Even after completing every step and getting Hyperwallet to confirm the account was fully ready, FAB passed it to a “finance team” with no timeline. The lack of clarity in the payout activation flow seems to be causing problems across different account types.
Has anyone of you been able to you make progress on this?