Summary
Attempting to update the email address for Hyperwallet and the Tax Profile by retaking the Tax Interview results in a system error. The portal blocks the new email and forces the use of the original onboarding email, preventing any updates.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Other
Steps to Reproduce
1.Navigate to the Creator Portal and initiate a retake of the Tax Interview.
2.Proceed through the interview steps with the intention of updating the associated email address.
3.At the final step, input the new, current email address.
4.Attempt to submit the form.
Expected Result
Retaking the Tax Interview should allow me to successfully input and save a new email address to update my Tax Profile and Hyperwallet information.
Observed Result
The system throws an error stating that the email “must match the email address linked to the account that you used during the on-boarding process.” The form submission is blocked and can only be successfully completed if the outdated, original onboarding email is entered.
Platform(s)
Web Browser / Creator Portal
