Editor crash on Win10 (d3d11.dll)

Development Programming & Scripting C++
, , , , ,
1

EDIT: I’m returning the laptop, so an answer isn’t necessary. I’m still leaving the question in case the dxdiag and minidump data are useful for debugging the engine.

My editor loses performance then crashes within minutes, regardless of what I’m doing. This happens in both a blank C++ project and an unchanged Third Person C++ project. Visual studio says it’s crashing with an access violation exception in d3d11.dll at d3d11.dll!NDXGI::CDevice::PresentCB()

Specific exception error:
Exception thrown at 0x00007FFF4019AEC9 (d3d11.dll) in UE4Editor.exe: 0xC0000005: Access violation reading location 0x0000024A00000000.

I’m using a laptop with an Nvidia 1060, with all windows 10 and graphics driver updates installed. It’s an ASUS machine, so I already dealt with uninstalling the “Sonic” software it came with as well as disabling the windows notification center.

Here are my dxdiag reports and a captured minidump from the crash:
https://drive.google.com/drive/folders/0B3wFMJDBYiWjQ2FwSWFhYmlaWHM?usp=sharing

Please help, I got this machine specifically for dev work and UE4 not working is very much a dealbreaker.

2

Hey Clepsydrae,

Unfortunately, without the logs and the callstack information there’s not much I can do as far as investigating the crash goes, as I’m not able to reproduce it on my end.

Since you’re getting rid of the laptop in question, I’m going to mark this topic as resolved. If you experience the crash again on another machine, feel free to reopen this thread with a comment and I’ll be glad to continue to investigate.

Have a great day