The most up-to-date FAQ and guidelines are available here.
Welcome to the Marketplace forum! We aim to make this place beneficial for developers and content creators alike, so we have set up a few guidelines in order to keep the content here relevant, valuable, and easily digestible. As the Marketplace is still in the process of evolving into the resource we all want it to be, we know things may not always go as expected. Please don’t hesitate to reach out to us in the case of any issues you have, so we can give it our immediate attention. Thanks for hanging in there while we iron out the wrinkles in these early stages.
Promoting Work: Only post items that are already available on the Marketplace. Work-in-progress items need to belong in The Work In Progress Forum until they’re readily available for purchase.
Requesting Content: Preface all Marketplace Requests with “[REQUEST]” to make it easier to spot for potential new offerings.
Feedback: Preface all Marketplace Feedback with “[FEEDBACK]” so we can find it quickly.
General: All the other rules of online professionalism apply here. Let’s keep the discussions positive, constructive, and respectful.
**Marketplace FAQ **
Q: Are we allowed to include C++ content in our submissions? My planned submission is almost ready (some more testing) and I want to include C++ source in addition to blueprints.
A: Not yet. We’re adding limited code plugin support in Unreal Engine 4.8, and we are testing that support with a limited number of partners to test before a full release. If you’re interested in learning more, we’d like to hear from you, and you can email us at [EMAIL=“firstname.lastname@example.org”]email@example.com.
Q: Why do some submissions take longer than others?
A: When a pack has gained enough interest and gone through our review we start the process to get that submission ready for the Marketplace. This includes getting all the legal and financial details from the submitters, which can often take some time to sign and prepare. Also, some submitters like to put the finishing touches on their submission leading up to release, and that requires the Marketplace team to run them through our internal quality assurance and publishing process again.
Q: How do I submit content to the Marketplace?
A: Please sign up to be a seller in our Publishing Portal here, then you can make your first submission: https://publish.unrealengine.com
Q: Does my project need to be in a certain format in order to submit it?
A: Yes. When we request files we do require that you follow a certain file structure in order for our system to properly read your project. When you open your project in UE4 the first folder needs to be named your project. Example = XXX
All of your project content should reside within this folder.
So it should look like this in windows:
XXX (main project folder)
- Config (folder)
- Content (folder)
XXX.uproject (file) please ensure that no spaces or underscores are added here
Within your “Content” folder should be another folder named “XXX”, and within that should be all of your project files and folders.
So in the Content folder it should look like this:
- XXX (your project folder)
- (all project folders here)
There is a new policy we have for our submission process. As some of you may already know, we’ve recently updated our mannequin from the blue guy to the new silver guy in 4.8. Since significant changes have been made to the model and skeleton of this we’re now making the requirement that all submissions that are using the UE4 mannequin for any reason must use the 4.8 mannequin.
This includes: Animations, rigging weapons, character packs rigged to the Epic skeleton, any mannequins used for scale or in a showcase map and your screenshots.
If you are making something for marketplace or have sent something in please start making these changes and send them over to us. I know this is a new change and that some of you might have to do a bit of work to adjust your packs for this but we are currently working on a conversion guide to help you along with this.
Please note that this also extends to old submissions, if you currently have something on the Marketplace using the 4.7 mannequin or skeleton please send me an updated version of your files and screenshots. You can send those files here: [EMAIL=“firstname.lastname@example.org”]email@example.com. I know some of you have already done this and we will be reach out to people individually as well just to be sure we got everyone.
For all animation packs, please note that your pack will not be considered compatible for 4.8 unless this change has been made.
If you guys have any questions about this please either message one of us here, ping this thread or send us your questions here: [EMAIL=“firstname.lastname@example.org”]email@example.com
Q: How often will I receive payment?
A: We’ll pay monthly within 45 days following the end of any month where the cumulative payment due to you is at least $100. You’ll receive a sales report with each payment. Any accumulated account balance under $100 will be paid within one calendar year.
**Q: How do I update my submission? **
A: When you have an update that you’d like to publish, contact us at [EMAIL=“firstname.lastname@example.org”]email@example.com and we will help you promptly.
Q: How long will my submission take to get from the submission form to the Marketplace?
A: That amount varies based on each individual submission. We’ve had some submissions go out as soon as three weeks from their submission dates and some as long as three months. The best thing you can do to ensure to get your submission date on the Marketplace as quickly as possible is to make sure you send us all the information we ask for as soon as you can.
Q: What do I do if I don’t hear back from you?
A: Our goal is to try to give everyone a response within three business days (with the exception of a new submission which could take up to a week). If you ever send us something and don’t hear back from us after three days or the time we’ve specified then feel free to e-mail [EMAIL=“firstname.lastname@example.org”]email@example.com and we’ll get back to you.
Q: Can I change the price of my product over the time?
A: Absolutely! Contact us at [EMAIL=“firstname.lastname@example.org”]email@example.com with the name of your pack and the new price you would like and we will help you promptly.
Q: Can I set sales for X number of days?
A: Currently sellers cannot initiate their own sales. Right now the Marketplace team contacts individual sellers for limited-time sales and promotions. If you are interested in discussing a sales promotion for your content, contact us at [EMAIL=“firstname.lastname@example.org”]email@example.com.
Q: Can I set a product with two options or 2 products one free and other paid? (The free version is the same of the paid but with less things)
A: No, the Marketplace does not currently accept free content.
Q: Can I add over the time updates/content to my product at the same price ? (Add more content and update the descriptions or update to new engine version?)
A: Yes you may, and we encourage sellers to update their content over time, especially to ensure compatibility with new engine releases. When you have an update that you’d like to publish, contact us at [EMAIL=“firstname.lastname@example.org”]email@example.com and we will help you promptly.
Q: What do I do if someone contacts me with a problem with my submission after they purchase it?
A: If someone purchases your pack and has a problem, please get their EpicID, email address and Order ID number as well as a description of the issue they’re having. We’ll look into the problem internally and let you know if there are any issues either with the purchase or your submission. From there you can decide how you would like to proceed with your customer. If you’re selling content on the Marketplace you have a responsibility to provide great customer service to people that purchase your content, and we’re here to help you with that as we can.
**Customer Questions: **
Q: Hey, I want a refund for this pack!
A: If you find that you’ve downloaded a pack and it has some issues or isn’t as described, please reach out to us at: [EMAIL=“firstname.lastname@example.org”]email@example.com and we will try to resolve this issue for you. If you’ve decided that you just no longer want or have use for the pack please contact our billing department at: [EMAIL=“firstname.lastname@example.org”]email@example.com
Q: The library in the launcher has a button for [content] which says ‘Add to project’ but when clicked it shows a dialog to create a project. I was hoping to see a dialog to add [content] to a project. How do I do this?
A: This is not a feature we currently have in our launcher. However, you are able to create your project and migrate the files manually.
Step 1: Create the project you wish to work on.
Step 2: Open the project file you wish to migrate (ex. SuperGrids)
Step 3: Right click on the asset you wish to migrate and select “Migrate”
Step 4: Select Okay and the Project you wish to migrate the files to.
**Q: Can I use marketplace assets in engines other than the Unreal Engine? **
A: Yes, you can use purchased Marketplace content in engines other than the Unreal Engine. The only exception is any content offered for free by Epic, such as the “Open World Demo Collection” or our tutorial resources.