It shouldn’t have even been processed without:
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Notifying the seller of the refund request per the refund policy
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Upon making contact with the seller, the seller would have informed the staff that they sent in the updates long ago and are waiting for them to go live and or the staff checks to see if an update for the product is in the queue.
If Epic is refunding products for this, that is beyond unacceptable. This is not in the sellers control, and we shouldn’t be punished for it. Furthermore if they are not contacting sellers about refund requests that is a breach of their own policy. That is *very *concerning.