Summary
Players are consistently unable to join sessions on multiple maps with zero policy violations. They receive a generic “Connection Error” or matchmaking failure message. This issue is regional but persistent, affecting maps with high performance and zero sanctions.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Matchmaking
Steps to Reproduce
Launch Fortnite (EU/Global regions).
Enter Map Code: 8231-1742-3042 (or 4617-6691-2821 / 5411-7437-8900).
Attempt to start a session.
Observe the matchmaking process.
Expected Result
The player should successfully connect and enter the game session without errors.
Observed Result
The matchmaking fails, and the player is met with a “Connection Error” screen or kicked back to the lobby. This happens even though the maps are fully compliant and active.
Platform(s)
PC, PS5, Xbox Series X, Nintendo Switch (The issue is cross-platform and affects players on all devices).
Island Code
8231-1742-3042 , also in those two: 4617-6691-2821 | 5411-7437-8900
Upload an image
Video
Here is a video clearly showing the matchmaking error when trying to join our sessions. This is happening across multiple healthy maps: https://youtu.be/oNhvo2T0F4A
I Hope this helps the engineering team investigate!
Additional Notes
These maps have zero policy violations and zero active sanctions. We have checked all Verse scripts and project settings, and everything is optimized. This appears to be a backend matchmaking failure specifically affecting our studio’s projects in the EU and other regions. This is currently causing a massive loss in revenue and player momentum. We need a manual review by an engineering lead.