[CREATOR SUPPORT] Promotional image was rejected w NO EXPLANATION and NO SCREENSHOT

General Issues and Bug Reporting
, ,
1

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Summary

My latest private code submission failed with Keep it authentic and promotional image was mentioned.
I did appeal explaining about each image and asking which one is causing the issue.
This time appeal failed and sanction was not lifted.

  1. I did not receive any information, I still do not know which image is causing issues.
  2. I did not receive any screenshots showing any problems.

At this point any attempt to guess will simply contribute to my ‘history’ of rejections. No one will take into account my history of not receiving any information from the reviewer.

Promotional images: https://www.fortnite.com/@latunda/6411-4424-1945

Steps to Reproduce

Appeal and ask which image causes issues

Expected Result

Reviewer can explain in plain English what image is causing rejection or
Reviewer can attach screenshot of the issue

Observed Result

No instructions received on what needs to be fixed

Platform(s)

All

2

hi @latundaPC
In 31.00 release notes

Island Moderation Feedback Now Includes Screenshots - 31.00 Fortnite Ecosystem Updates and Release Notes | Unreal Editor for Fortnite Documentation |

If this is not happening then need to log a new report :+1:

3

It is not happening, so I logged this report.

4

if it says promotional image it’s the thumbnail, that’s why they don’t send you a separate image.

5

All three images are promotional, there are 2 thumbnails