Creator program / tax information never approving.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Creator Portal

Summary

I’ve applied 14 days ago for the creator portal with all of my business information, and everything needed. I have received zero emails from the team, zero links for setting up my wallet. I’ve been told to wait 10 days, and I’m past that. I have no opportunity to retake the tax information because it is greyed out.

Steps to Reproduce

Login to my creator profile…

Expected Result

My application to be approved like the 100’s in UEFN discord daily that say theirs was accepted in 30min - 1 hour.

Observed Result

My account has not been accepted.

Platform(s)

PC

Additional Notes

Please for the love of god can someone fix this. I have spent months building my map, spent thousands on development, and there is no reason why this should take this long.

The status of UCB-1184 incident has been moved from ‘Awaiting Validation’ to ‘Needs Triage’.

1 Like

My support request number is Request #31696845


This is the page i’ve been stuck on for 3 weeks now,

and this is the email I received

Hi there! Since the holidays, the wait times are longer than typically expected—we’re very sorry about the inconvenience. I checked with the teams and it appears that some info that was provided in your tax interview may be inaccurate or mis-entered. They do have you in queue and should be able to help before anything happens to your account.

Thanks for reaching out and hopefully we can have you squared away soon!

Someome can help me pls , epic games emailed me saying Your Creator account will be closed in 30 days due to incomplete payee registration

Hi there,

Our records indicate that you have not yet completed the payee registration process for the Support-A-Creator or Island Creator program to which you signed up. This is a required step in the process of becoming an active Creator.

Please note that if you fail to complete the payee registration process within 60 days of the effective date of your Creator Agreement, your Creator Code will be deactivated and your Creator Agreement will be terminated.

Visit your Support-A-Creator dashboard or Island Creator overview tab (as appropriate) for more details.

Thank you,
The Epic Games Team

And i have done all the requriemnts they asked