Creator Portal Payout Bug

Summary

I passed the $100 threshold on creator portal for engagement payouts under the island creator program every month for the past 6 months but didn’t get a payment sent out to me at the end of each month. Everything is validated on creator portal and I have been payed out for previous months but it started to do this glitch/bug since September. Player support is absolutely useless.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Unsure on how to reproduce this issue for someone else.

  1. I go to creator portal
  2. I click on the monetization tab
  3. Under payouts it shows my payout threshold which is way over the $100 minimum
  4. If I click on payout history it shows everything is validated but my latest payment is from several months ago

Expected Result

If I click on payout history it should show a receipt of the payment sent to me for the past several months I’m owed.

Observed Result

If I click on payout history it shows everything is validated but my latest payment is from several months ago and not what I have gained in the previous few months. That money is stuck under the payout threshold in the monetization tab though being way over the $100 minimum.

Platform(s)

PC

Hello,

You will need to contact support for this -

If your issue isn’t answered here, you can message support using the “Contact Us” button at the bottom of the page.

I’ve tried to contact support for the past 6 months and I always get the same automated response.