Creator Portal Pay Out page not updating

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Summary

My Creator Portal pay out age is not updating, it is only showing up to February of this year

Steps to Reproduce

I log into my Creator Portal and go to the pay out page.

Expected Result

I expect to see March and April and the total pay out be updated.

Observed Result

Page only showing pay out up to Feb.

Platform(s)

PC (Windows 11)

Island Code

2724-7578-3040

Additional Notes

There is no reference to my latest map Death Alley on the pay out page. It’s had some players so it should be on there but there is no data for it. I’ve included the island code for it.

The status of FORT-740206 incident has been moved from ‘Needs Triage’ to ‘Closed’. Resolution Reason: ‘Invalid’

Hi Ben,

I’m not sure what your situation with March is. But you should expect to see the payout number for the month of April at the end of May.

Hey @RayTink!

As Astrotronic noted, the April payout will be delivered on May 31. The March payout was paid to bank accounts on April 30, and will appear in the Creator Portal dashboard by the end of this week.

In general, your payouts will appear on your dashboard on the last day of the following month. For example, May’s payout will appear on your dashboard on June 30. This month we just needed a few extra days—but thanks for your patience and it’ll all be updated shortly!

We are not asking to change anything in your process we only wish there is more visibility for us in the analytics portal. It is a bit strange that in May we see last available data is for February.

There could be blocks displayed for March and April marked as “processing” etc.

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Hi Amanda,

Thanks for letting me know, I’ll look out for when it updates! If I have any issues I will update here.

Thanks again
Ben

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Great feedback - we’ve passed that along!

Sounds good. Thanks for reaching out :slight_smile:

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