Hi, I’m l experiencing this eligibility issue too, and the problem has now been ongoing for almost two weeks.
On August 28, I made a Fortnite Crew purchase through the Epic Games Store because I needed to meet the eligibility requirements for the Fortnite Developer Program. Before making the purchase, I contacted Epic Games Support specifically to confirm whether Fortnite Crew would count toward the requirement. I was explicitly told by an Epic Support representative that the purchase would qualify.
After making the purchase, I waited the 24 hours I was advised to wait for the eligibility system to update. After 24 hours, my account was still showing as ineligible, so I contacted Epic Support again and opened additional tickets to understand what was happening.
At that point, I was repeatedly told by different Epic Support representatives that Fortnite Crew should count toward the requirement and that the eligibility status could take some time to update. I was then advised to wait up to 96 hours.
I waited the full 96 hours, but the eligibility status still did not change.
After that, I opened further support requests because the issue was clearly not just a normal delay anymore. The responses then became inconsistent: some support representatives had previously confirmed that the Fortnite Crew purchase should qualify me, while other representatives later told me that my account did not meet the eligibility requirements.
It has now been 12 days since the purchase on August 28, and my account is still showing as ineligible despite the purchase, the previous confirmations from Epic Support, and the fact that I have already waited far beyond the 24- and 96-hour timeframes I was given.
I’m posting this here because I believe there may be a problem with the eligibility system not recognizing the purchase correctly. The conflicting information from Epic Support also makes it difficult to understand whether the purchase is actually supposed to count or whether the eligibility system is simply failing to update.
At this point, I would really appreciate clarification on what is actually happening and whether this can be manually reviewed.
