Creator Portal; Content Review Processing takes too long and fails in an Error.

Summary

I’m pushing out a new release version for an old UEFN Island from 2023 (current release is from 2023), and it’s failing content review after ~24 hours, resulting with an Error message. It’s been sent to review 3 times now and is still having errors after long processing times.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

  • Have an old project from FNC.
  • Copy/duplicate the project.
  • Transfer that copy into a UEFN project.
  • Publish a release version of that project in 2023, in the Creator Portal.
  • Update the project in 2026, and publish a new release version in the Creator Portal.

Expected Result

It should successfully go to moderation for content review and be published if things are good.

Observed Result

Latest Release submission is stuck in processing for almost 24 hours, and ends up failing as an Error.

Platform(s)

PC, PS5

Island Code

5973-6975-9824

Upload an image

Video

N/A

Additional Notes

Loading into a Private code works just fine. This may be an issue with the Creator Portal system that delivers the latest release submissions to moderation.

FORT-1147668 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.