Summary
Hello UEFN community / Epic staff,
I am seeking guidance regarding an issue with the Fortnite Creator Program that I have been unable to resolve through standard support channels. Specifically, the creator code “Kaihan” is currently blocked and cannot be selected, despite clear evidence that it is not being used by any other creator. I would like to outline the situation and ask for advice on how to contact the appropriate team or individual who can help resolve this.
Evidence and Observations:
When searching the code “Kaihan” in the Item Shop, it returns “creator not found.”
Searching for a creator profile or using the Island Creator Program also shows no results for “Kaihan.”
The code is not in use publicly, meaning no players or creators can redeem it.
Despite this, the system marks the code as unavailable, preventing me from selecting it.
I have attached screenshots clearly showing the above points.
Why This Matters:
I have been a Fortnite player for nearly 8 years and have long-term plans to create original maps and content under my established identity “Kaihan.” Forcing me to use an alternative creator code would:
Create confusion for my audience, who already recognize my brand.
Increase the risk of impersonation within Creative maps and the creator code ecosystem.
Hinder my ability to participate meaningfully in Epic’s Creator Program and grow my community.
Clarification on Process:
I fully understand the steps required to select and change a creator code. I have followed all official instructions and verified that the code is available and meets all eligibility requirements. This is not a misunderstanding or user error — the issue strongly suggests a backend restriction, legacy block, or system error, rather than legitimate use by another creator.
Request for Guidance:
I would like to know how I can get in touch with someone at Epic who has the ability to review this issue at the backend level. My goal is simply to select a creator code that is rightfully available and aligns with my established identity. If a backend review is not possible, I would appreciate confirmation of that as well.
I have attached screenshots showing the item shop search results and Creator Portal search results as proof of the code’s current non-use.
I appreciate any advice or guidance from the community or Epic staff on how to escalate this properly. Thank you for taking the time to read this and for documenting my concerns.
Kind regards,
Kaihan
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
Open the Fortnite Creator Portal or Item Shop.
Search for the creator code “Kaihan.”
Observe that the search returns “creator not found”.
Attempt to select “Kaihan” as a creator code in the Creator Portal.
Observe that the system shows “code unavailable” or blocks selection, despite the code not being in use.
Expected Result
The creator code ‘Kaihan’ should be available to select, since it is not in use by any other creator. Searching the code in the Item Shop or Creator Portal should return the creator profile, and the code should be selectable without error
Observed Result
Searching for the creator code ‘Kaihan’ in the Item Shop or Creator Portal returns ‘creator not found’, and attempting to select the code in the Creator Portal results in an error stating the code is unavailable. The code cannot be selected or linked, even though it is not currently in use by any creator.
Platform(s)
PC/Windows Computer
Island Code
n/a
Upload an image
Additional Notes
I would like to clarify that, based on the evidence provided, the creator code “Kaihan” is not currently in use. If the system marks it as taken due to a prior registration, that creator is clearly not actively using it, as searches in the Item Shop and Creator Portal return “creator not found”, and there is no Island Creator registered under that name. The code cannot be redeemed or selected by anyone.
This strongly suggests a backend restriction, legacy block, or internal error rather than legitimate use. Being forced to select an alternative code would create confusion for my audience, increase the risk of impersonation, and disrupt my established brand identity.
Screenshots demonstrating the current unavailability of the code and lack of an associated Island Creator profile have been attached for reference. I have followed all official steps to select a creator code, and the issue is not caused by user error.