Hey, sorry to hear that. We have a few similar reports. Most were fixed by simply restarting the Epic Games Launcher. Also, make sure that “Hide Game Library” is unchecked in the launcher settings.
If the above didn’t help, we might need more info to troubleshoot the problem. From which country are you trying to download RealityCapture? Also, you don’t happen to use a Mac? RealityCapture will only work on Windows.
If none of the above applies to you, you could provide us with your launcher logs and reach out to us here. To obtain the logs follow these steps:
- Open the Epic Games Launcher
- Select Settings (Gear icon in lower left on Unreal Engine section of launcher or under Account Icon in upper right on Store)
- check the Enable Debug Logging box
- A pop-up will appear
- Click the Enable Now button
- Reproduce the issue you’re experiencing
- Return to Settings in the Epic Games Store Launcher (steps 1-3)
- Select Show Logs
- Zip the contents and send them to us
I hope this helps, let us know if this solved your problem.
Cheers!