cook_failure error when trying to load into map

General Issues and Bug Reporting
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Summary

Players no longer able to load into my map after the recent V34.00 update. I tried to load session with an XBOX SERIES X by using “connect to platform” from UEFN and was thrown this error:

We hit an error while cooking this content
errors.com.epicgames.content-service.cook_failure
CookJobId:d8904e70-0b75-4b45-bbb4-f24db7713869;d23a4abc-5fee-4543-90db-cf4e896b1f35;e8a9141e-784c-428a-9dc3-55c3b4285223
An error occurred while communicating with the game servers (failed to cook module e5d3bf01-4066-5552-582e-f1bb6bc58bd7 (artifact 5e06fa5b-1ce1-4225-bae1-975bd5e81592:xsx) (cookJobId d23a4abc-5fee-4543-90db-cf4e896b1f35) with error code errors.com.epicgames.cookplugin.cookfailure).

I can load session from PC without issues.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Attempt to load published island code 2081-3475-2606 from Fortnite using Xbox console
  2. Map will not load and stuck in Preparing…
  3. After some time, cook_error is shown

Expected Result

Able to load into my island

Observed Result

I am able to get the error by connecting to platform from UEFN to my Xbox. This should be the similar error faced in the published island

We hit an error while cooking this content
errors.com.epicgames.content-service.cook_failure
CookJobId:d8904e70-0b75-4b45-bbb4-f24db7713869;d23a4abc-5fee-4543-90db-cf4e896b1f35;e8a9141e-784c-428a-9dc3-55c3b4285223
An error occurred while communicating with the game servers (failed to cook module e5d3bf01-4066-5552-582e-f1bb6bc58bd7 (artifact 5e06fa5b-1ce1-4225-bae1-975bd5e81592:xsx) (cookJobId d23a4abc-5fee-4543-90db-cf4e896b1f35) with error code errors.com.epicgames.cookplugin.cookfailure).

Platform(s)

I have only tested on XBOX SERIES X/S. Might be problematic with other consoles as well

Island Code

2081-3475-2606

Additional Notes

My player count is badly impacted and has tanked after the update. Most of my players were not able to load into my map.

2

Update: I just tried to load the map, and it seems fine now. It was probably due to instability after the new update.

1 Like
3

Thank you for letting us know!

4

@Flak you’re welcome. However, some players still couldn’t join with another error “Content Beacon Error”.

I found that there’s similar issue reported as well.
Havoc Hotel 3 coming up with an error reading “Content Beacon Error” - General / Issues and Bug Reporting - Epic Developer Community Forums

Thanks for investigating this issue.

5

Yes, we’re on it. Thank you!

1 Like
6

Hey Flak, I’m having this same problem and it is something wrong with verse, possibly referencing other verse files. If multiple verse files references another verse file my game seems to be unable to launch.