Cook error due to timeout reached blocking sessions and private island codes from loading

General Issues and Bug Reporting
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1

Summary

For the past two days, in the morning we have been able to launch sessions but during the day we are getting cook errors due to timeout reached. Our project size was at 78% yesterday and we reduced it down to 69% last night and even at 69% we’re still getting this error. We’re not sure if it really has to do with project size but our download amount is like 290mb, which is well under the 400mb limit. Any idea what else we could do to try and resolve this?

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

Try to load session. Wait for 30-45 minutes until it fails and presents a cook error.

Expected Result

I expect a session to properly load if Project Size is below 100%

Observed Result

Getting a timeout reached cook error when trying to launch a session. Creating a private island code also isn’t working. The code will load for 30 min - 1 hour and then fail.

Platform(s)

All

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2

FORT-981124 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

3

We got our project down to 67% this morning and sessions were working early in the morning again. And yet again around peak hours (3PM ET) we are once again seeing cook errors. Seems like it might be tied to fortnite servers being overloaded?

4

@Flak Any insights on this? We’re still getting constant time out cook errors at 69% project size. This is blocking us from being able to perform a memory calculation test to release our game.

5

Could we get your project ID so we can do some further investigation?