Computer reboots during cooking

Development Platform & Builds
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1

Machine will frequently reboot while cooking assets. Happens almost every day.
I find that I have to run Visual Studio in Administrator Mode to get it to succeed.

Sometimes there is a blue screen and once there was an out of memory error.

Any ideas?

Here are my machine specs:
UE4: 4.7.6-3000000
Video Card: AMD Radeon R9 200 Series
Processor AMD FX™-9590 Eight-Core Processor, 4700 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2101, 4/17/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Japan
Hardware Abstraction Layer Version = “6.3.9600.17196”
User Name Not Available
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 20.0 GB
Total Virtual Memory 63.9 GB
Available Virtual Memory 51.9 GB

Page File Space 32.0 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Hardware Resources]

[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI bus
I/O Port 0x00000000-0x0000000F Motherboard resources

IRQ 52 PCI standard PCI-to-PCI bridge
IRQ 52 PCI standard PCI-to-PCI bridge
IRQ 52 PCI standard PCI-to-PCI bridge

I/O Port 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge
I/O Port 0x000003C0-0x000003DF AMD Radeon R9 200 Series

IRQ 53 PCI standard PCI-to-PCI bridge
IRQ 53 PCI standard PCI-to-PCI bridge
IRQ 53 PCI standard PCI-to-PCI bridge

Memory Address 0xFE400000-0xFE4FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xFE400000-0xFE4FFFFF Standard SATA AHCI Controller

IRQ 54 PCI standard PCI-to-PCI bridge
IRQ 54 PCI standard PCI-to-PCI bridge
IRQ 54 PCI standard PCI-to-PCI bridge

I/O Port 0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridge
I/O Port 0x0000E000-0x0000EFFF AMD Radeon R9 200 Series

Memory Address 0xFE900000-0xFE9001FF Standard SATA AHCI Controller
Memory Address 0xFE900000-0xFE9001FF PCI standard PCI-to-PCI bridge

I/O Port 0x0000B000-0x0000BFFF PCI standard PCI-to-PCI bridge
I/O Port 0x0000B000-0x0000BFFF Standard SATA AHCI Controller

Memory Address 0xFED00000-0xFED003FF High precision event timer
Memory Address 0xFED00000-0xFED003FF Motherboard resources

Memory Address 0xFE700000-0xFE7FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xFE700000-0xFE7FFFFF ASMedia USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

Memory Address 0xFE800000-0xFE81FFFF Intel(R) 82583V Gigabit Network Connection
Memory Address 0xFE800000-0xFE81FFFF PCI standard PCI-to-PCI bridge

IRQ 18 Standard OpenHCD USB Host Controller
IRQ 18 Standard OpenHCD USB Host Controller

Memory Address 0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF AMD Radeon R9 200 Series

Memory Address 0xC0000000-0xD07FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xC0000000-0xD07FFFFF AMD Radeon R9 200 Series

I/O Port 0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge
I/O Port 0x000003B0-0x000003BB PCI bus
I/O Port 0x000003B0-0x000003BB AMD Radeon R9 200 Series

Memory Address 0xFE500000-0xFE5FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xFE500000-0xFE5FFFFF ASMedia USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

Memory Address 0xA0000000-0xB07FFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xA0000000-0xB07FFFFF PCI bus
Memory Address 0xA0000000-0xB07FFFFF AMD Radeon R9 200 Series

Memory Address 0xFEA00000-0xFEAFFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xFEA00000-0xFEAFFFFF AMD Radeon R9 200 Series

Memory Address 0xFE600000-0xFE607FFF ASMedia USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Memory Address 0xFE600000-0xFE607FFF PCI standard PCI-to-PCI bridge

I/O Port 0x00000062-0x00000063 Motherboard resources
I/O Port 0x00000062-0x00000063 Microsoft ACPI-Compliant Embedded Controller

I/O Port 0x0000D000-0x0000D01F Standard SATA AHCI Controller
I/O Port 0x0000D000-0x0000D01F PCI standard PCI-to-PCI bridge

2

Hey CarlosOnline,

Can you attach your dxdiag info? I know you provided a lot of your system specs, but it helps to be consistent when investigating these crashes.

When you say cooking assets, do you mean compiling the project or do you mean it crashes during the cooking phase of packaging your game?

-.

3

link text

4

Can you provide the additional info that I asked about?

5

Reboots while cooking when running the game, either from debugger or from editor.

Game is already compiled.

I launch using the command line:
UE4Editor.exe MyGame -game /Game/Maps/MyMap

6

Just got it again:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (HTTP.sys)

7

Hi it has been happening alot today as I try different maps of the game.

Is there anything you can suggest?

8

So this may be an issue that we won’t be able to reproduce locally. Are you getting any logs from your project? They’ll be in PROJECTNAME\saved\Logs. I’ll need the log that is specifically from an editor session that caused a reboot. Best way to do this is wait until it reboots again, then get the latest log (instead of guessing which one is right).

-.

9

Here is the log. It has been scrubbed.
Also the log may not flush on every write - meaning the final actions may be missing from the log.

link text

10

I asked our core team about this issue and they suggested/asked a few things.

  1. Run “sfc /scannow” in an admin command prompt.
  2. Are you overclocking at all?
  3. Can you ensure that your Win 8.1 network drivers are up to date?
  4. Could you run temp monitor software (HWMonitor is what I use) to see if anything is overheating during the heavy operation that is cooking?

Thanks,

-.

11

I stopped using the machine - it was too much of a problem. The reboot happened on other machines with the same hardware configs. I suggest you look at getting the same hardware and investigate the problem for future users.

Or notify clients that there may be a problem with this configuration.

Thanks

12

Without further testing and confirmation from you that it isn’t fixed by some of the suggestions I’ve made(or that they could lead to a solution), we cannot confirm that it is a hardware configuration problem.

I have marked this as answered as you are no longer using the problematic machines.