Checking eligibility for the island creator program does not work

@Flak @Jimbohalo10 We are a new studio, signed up on 4 January 2026, and having a similar issue, except our work in the UEFN editor does not want to update on the website. I have reached out to Support now multiple times after we reached out here on the forums via this thread: Enroll Fortnite Creative Program 0/7 Days Spend in UEFN Does Not Update - #2 by Flak created on 11 January was closed by the team advising us to contact Fortnite support instead of the Forums.

We have supplied ample screenshots now, having worked 5 of the 7 days in the UEFN editor, and every time we login to the creator portal and click on Enroll, the number of days with the Fortnite account out of 30 days is updating, but our days in UEFN still shows 0/7 and is not updating.

Can anyone help with this?
As a new studio trying out Creative, we announced everywhere we will launch our first game on 4 February, but now with all this delays just getting the account to update correctly, is very stressful.

Below is work of almost 8 hours in the UEFN editor learning verse from 13 January onwards, none of these days updated in the UEFN portion on the website for Enrollment.