Cant log in... i have error could not establish a web session please try again

Development Platform & Builds
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41

Hi Zmoke!

First, make sure you are running the Epic launcher as admin. According to your latest logs, the process is not elevated:

[2015.11.30-16.30.32:687][ 0]LogInit: WinPlatform: User is admin: true
[2015.11.30-16.30.32:688][ 0]LogInit: WinPlatform: Process ran as admin: false

Right click on the Epic launcher and select “Run as Administrator”.

Second, can you check your proxy settings for me? Click Start → Control Panel → Network and Internet → Internet Options → Connections → LAN settings. What, if anything, is checked there?

42

i have to send you the logs again runing the launcher as admin?

43

hi!

a pic of my lan settings

68892-lan+settings.jpg
68892-lan+settings.jpg1280×1024 287 KB

44

Hi zmoke,

An update to the launcher was just pushed out. Please restart the launcher and update. Are you able to log in?

45

im only able to go offline

im still cant log in whit my email and password

i also update the launcher

46

Your issue has been reported as JIRA OPP-4585. Could you please go back to your “Connections” screen, uncheck “automatically detect settings”, reboot, then attempt to connect. Please let me know the results.

47

i uncheck automatically detect settings from my connnections screen and reboot but i got same error message from launcher

48

hi leebowitz!!

i can now login in the launcher :smiley: what fixed my issue was delete the files from the folder %temp% and delete the cache usin the program ccclener

im now updating my game thanks god i can login again

49

Great! Thank you for for information! Let us know if there is anything else we can do for you.

50

Hi Zmoke,

Could you specify which “cache” you deleted/cleared?

51

hi leebowitz

i delete it whit the program cclener… i also delete the files from the folder “temp” goin to star in search type %temp% a window should pop up and delete all the files from there…