Can't buy assets because of "Failed to challenge captcha"

General Issues & Bug Reporting (Fab)
1

Summary

I can’t buy assets because I “Failed to challenge captcha” but I was never presented with one in the first place… I don’t have any adblockers.

What type of bug are you experiencing?

Documentation

URL where the bug was encountered

https://www.fab.com/listings/

Steps to Reproduce

I don’t know? Just try to buy something. It’s happening in the modal that comes up.

Expected Result

I can buy something?

Observed Result

??? “Failed to challenge captcha”

Platform

Windows

Operating System

Windows

Additional Notes

I’m trying to give you money…

2

same problem as the above – all payment options give the challenge captcha error

1 Like
3

Yep, same here.

1 Like
4

Guys, it’s been hours. Why can’t I buy anything from your store?

1 Like
5

This has been fixed now. Thanks.

6

How did you fix it? I just tried again with my cart, and am still getting the same message

1 Like
7

Fantastic, it worked for one minute and then stopped working. No, it’s stlil happening

8

Also cannot buy assets on FAB due to “Failed to challenge captcha…”. I’m using IOS.

1 Like
9

Day 3 of trying to buy assets. Still cannot.

2 Likes
10

Just tried to buy something, same thing. Turned off all extensions, tried Firefox and Chrome. Same result.

11

So this is ongoing issue for 7 days? Can anyone purchase anything? Is this being looked at?

1 Like
12

Hi guys

Follow up Abby has responded on a post saying it is being looked at here’s the link Cannot buy assets, Error 404 and Captcha error

13

Has anybody found any solutions? Fab support has been entirely useless. After 3 weeks I got a canned response saying:
“… the transactions are being blocked by our payment processor as being potentially fraudulent. Unfortunately we cannot see any more specific information about this, and we are not able to override it…”
They did recommend that I contact My card issuer for assistance. So I called, Again, and, Again, they have no record of any transaction being attempted. Dont know how my card issuer is going to assist me when they said that it is being blocked by Their card issuer in the first place.
This was not a problem when it was Marketplace, the issues for me started literally the day that they switched to Fab.

14

Hi All, sorry so long. I did get a response from Epic, which was to clear my cache and try again. Which worked for me.

15

The problem is not your card issuer, the problem is the processor company that would take your information, verify it, and then send it to your card issuer. E g, a company like Stripe, or PayPal. Those companies somehow believe your attempt is fraudulent (for whatever reason – ad blockers? browser incompatibility? internet region? bad deploy? bad configuration by Epic web developers?) and thus don’t forward the request at all to your card issuer/bank, so of course they won’t have a record of it.